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Billing Specialist, gTech Ads Customer Experience

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Google seeks a Billing Specialist for its gTech Ads Customer Experience team. This role requires 5 years of experience in technical project management or customer-facing roles, with a Bachelor's degree or equivalent experience. The specialist will manage project plans, support solution content, and analyze billing trends.

Ansvarsområden

  • Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
  • Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
  • Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
  • Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
  • Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Krav

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a technical project management or a customer-facing role.
  • Ability to work flexible, non-standard working hours in line with customer requirements.

Önskade kvalifikationer

  • Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
  • Experience using insights from data to influence business decisions.
  • Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
  • Policy or billing knowledge.
  • Excellent communication, organizational, customer service, and problem-solving skills.

Förmåner

  • 15% bonus target
  • equity
  • benefits
#billing#specialist#gTech#ads#customer experience#project management#technical project management#customer-facing#online advertising#Google Ads#Google#Poland#India
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Företag

Google

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Wrocław, Poland

Gurugram, India

Hyderabad, India

Kvalifikation

Kandidatexamen

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