BBM Escalation Specialist, Amazon Maintenance Operations Center

Logistik, försäljning och verksamhet · HR och administration · Kontorsadministration

I korthet

Suchen Sie eine Rolle im Amazon Maintenance Operations Centre (AMOC) als BBM Escalation Specialist? Sie sind verantwortlich für die 24/7-Überwachung, die Koordination von externen Dienstleistern und die technische Unterstützung, um den kontinuierlichen Betrieb verschiedener Amazon-Geschäftsbereiche sicherzustellen. Dies beinhaltet das Beantworten von Anfragen, die Verwaltung von Fernwartungsaufträgen und die Eskalation kritischer Probleme zur Gewährleistung der Zuverlässigkeit der Anlagen.

Ansvarsområden

Respond to and triage incoming work requests within standard service level agreements (SLAs).
Manage remote works from start to end, including work order/purchase order raising and invoice processing.
Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.).
Provide updates on vendor status, take the lead on coordinating works during an escalation.
Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact.
Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts.
Manage and prioritize work queues based on urgency and SLA requirements.
Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues.
Execute emergency response procedures during critical facility incidents.
Document all actions and maintain accurate case records.
Support continuous improvement initiatives for processes and procedures.

Krav

1+ years of customer service or back-office roles in corporate environments experience
Speak, write, and read fluently in English
Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
Experience in root-cause problem solving
Ability to work in a 24/7 shift environment

Önskade kvalifikationer

Bachelor's degree in Mechanical or Electrical Engineering or a related field
Experience in planning, scheduling and auditing maintenance activities, or experience working with CMMS software

Färdigheter

Microsoft OfficeExcelWordOutlook

#Maintenance Operations#Facility Management#Vendor Management#Technical Support#Escalation Management#Alarm Systems#Emergency Response

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