The Job

Automation Driver

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Datavetenskap · DevOps

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I korthet

The Automation Driver is responsible for identifying, driving, and supporting transformations that improve business needs to business results, impacting customer, operational, and financial performance. This role involves analyzing network performance, driving reduction initiatives, and collaborating with data analytics teams to build models for prescriptive insights.

Ansvarsområden

  • Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
  • Accountable for WO/ticket/alarm reduction initiatives per contract.
  • Perform Alarm, TT, WO correlations to resolve chronic issues in the network.
  • Validate and analyze network performance reports & prepare action plan for network improvement.
  • Participate in technical discussions to improve overall network performance and make recommendations.
  • Perform KPI Trend monitoring and post-deviation analysis.
  • Drive and track actions undertaken to drive improvements following governance methods.
  • Identify SPOF and drive mitigation plans to minimize impact.
  • Maintain RISK register for identified risks and drive them to minimize impact or mitigation.
  • Collaborate with Data Analytics teams to build models to drive prescriptive insights.
  • Propose predictive analytic models based on alarms/outages, QoS based on Capacity & Utilization trends.
  • Continuously engage operations and other teams to provide timely closure for actions.
  • Contribute to developing and maintaining a good record of problems, root causes, and solutions in a knowledge base.

Krav

  • Knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyze call flow traces and resolution of customer complaints.
  • Knowledge of data analytic tools like Power BI, TABLEAU, MS Excel.
  • Excellent knowledge of TMForum ANO framework and various ANO methodologies.
  • Well-versed in key managed services delivery challenges, AAA capabilities, process automation and optimization, along with a conceptual understanding of ANO.
  • Ability to drive projects/assignments independently as per customer requirement.
  • Analytical skills to identify improvement areas in customer network and suggest solutions proactively.
  • Presentation skills and Service Related KPI’s and User perception understanding.
  • Ensure contract-level process governance with key management stakeholders at agreed intervals and track improvement actions.
  • Understanding of Machine Learning, Artificial Intelligence and Automation.
  • Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.
  • EBP (Ericsson Business Process and Finance Processes).

Önskade kvalifikationer

  • BE/B.Tech (Telecommunication/ Computer Science)/MBA.
  • Industry experience: 8 years and above Telecoms Operations.
  • At least 6 years hands-on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes).

Förmåner

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
  • Build solutions never seen before to some of the world’s toughest problems.
  • Challenged, but not alone.
  • Joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
  • Championing diversity and inclusion is core to our values.
#Automation#4G/5G#Power BI#TABLEAU#MS Excel#TMForum ANO#Machine Learning#Artificial Intelligence#Service Improvement#Noida
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Företag

Ericsson

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

Noida, India

Kvalifikation

Kandidatexamen, Masterexamen, Ingen formell utbildning

Sökande

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