The Job

Automation Driver

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Dataanalys · Mjukvaruutveckling

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I korthet

The Automation Driver role is responsible for identifying, driving, and supporting efficient transformations to improve business results, operational performance, and customer experience. This position requires knowledge of 4G/5G network architecture, data analytic tools, and project management skills, with a minimum of 6 years of industry experience.

Ansvarsområden

  • Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
  • Accountable for WO/ticket/alarm reduction initiatives per contract.
  • Perform Alarm, TT, WO correlations to resolve the chronic issues in the network.
  • Validate and analyze the network performance reports & prepare action plan for network improvement.
  • Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
  • Propose and ensure best practices are followed within all related functions.
  • Perform KPI Trend monitoring and post-deviation analysis.
  • Drive maintains and track actions undertaken to drive improvements following governance methods.
  • Identify SPOF and drive mitigation plans to minimize impact.
  • Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
  • Collaborate with Data Analytics teams to build models to drive prescriptive insights.
  • Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
  • Continuously engage the operations team and other teams to provide timely closure for actions.
  • Prioritize problems based on the risk, impact and severity.
  • Contribute to develop and maintain a good record of problem, root cause and solution details in the form of a knowledge base that can be used as a reference for reduction of repetitive incidents due to the same problem.

Krav

  • Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints.
  • Should have knowledge of data analytic tools like Power BI, TABLEAU, MS Excel etc.
  • Should have ability to drive the projects/assignment independently as per customer requirement.
  • Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in a proactive manner.
  • Must have presentation skill and Service Related KPI’s and User perception understanding.
  • Understanding of Machine Learning, Artificial Intelligence and Automation.
  • Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.
  • EBP (Ericsson Business Process and Finance Processes).
  • BE/B.Tech (Telecommunication/ Computer Science)/MBA.
  • Industry experience: 6 years and above Telecoms Operations, at least 5 years hands on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes).

Förmåner

  • Outstanding opportunity.
  • The chance to use your skills and imagination to push the boundaries of what’s possible.
  • Build solutions never seen before to some of the world’s toughest problems.
  • Be challenged, but not alone.
  • Joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
  • Encouraging a diverse and inclusive organization is core to our values at Ericsson.
  • Championing diversity and inclusion in everything we do.
  • Belief that collaborating with people with different experiences drives innovation, which is essential for future growth.
  • Encouragement for people from all backgrounds to apply and realize their full potential as part of the Ericsson team.
  • Ericsson is proud to be an Equal Opportunity Employer.
#Service Delivery#Automation Driver#Noida
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Företag

Ericsson

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

Noida, India

Kvalifikation

Kandidatexamen, Masterexamen

Sökande

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