The Job

Associate Technical Support Engineer

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I korthet

Salesforce is seeking an Associate Technical Support Engineer for their Global Voice Support team in Hyderabad. This entry-level, full-time, on-site position involves providing frontline technical support, guidance, and advice to global customers via phone, email, or chat, with an emphasis on using AI and automation to improve support delivery.

Ansvarsområden

  • Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally
  • Advise on best practices across user management, data management, reporting, and dashboards
  • Identify when a case needs escalation to Professional Services or the Account Executive team
  • Track and maintain all client communications and case documentation in Salesforce
  • Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort
  • Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential

Krav

  • Fluent communication in English, both written and verbal
  • Action-oriented, with strong organizational, analytical, and problem-solving skills
  • Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery
  • Highly adaptable and a fast learner, comfortable with ambiguity and frequent change
  • Technical aptitude for learning Salesforce Cloud applications and solutions
  • Dependable, self-motivated, and able to work independently

Önskade kvalifikationer

  • Bachelor's degree in Computer Science, Information Technology or a related technical field
  • Upto 12 months of experience in Voice support or IT/Product Support operations or a customer handling role
  • Genuine passion for customer experience and customer first mindset
  • Salesforce ADM 201 and/or ADM 211 certification
  • Experience supporting international clients
  • Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch)

Förmåner

  • AI-forward support organization
#technical support#customer service#AI#automation#Salesforce
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Företag

Salesforce

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen

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