The Job

Associate Engineer- IP

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Nätverksadministration

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I korthet

Associate Engineer- IP role is responsible for alarm analysis, operation-maintenance, troubleshooting, and change request implementation on IP nodes. This position involves analyzing and resolving customer-raised trouble tickets, managing network faults, and ensuring timely service restoration to meet SLAs.

Ansvarsområden

  • Actively supervise ITSM Ticket queues to maintain MTTR.
  • Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution.
  • Serve as the first point of contact for support of any alarm/event/KPI related issues.
  • Collaborate with the Field Team for all field activities (Hardware failures, Node unreachable etc.).
  • Ensure timely restoration of Services and maintain MTTR for good customer experience.
  • Proactively detect possible failures to ensure incident restoration/avoidance.
  • Perform Node health checks and backups, and troubleshoot identified deviations.
  • Share details for MIR & CSR to respective teams.
  • Handle 3PP/OEM, Problem management support, Data Analytics, and Customer Governance.

Krav

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • Knowledge of IP Security protocols - IPSEC, GRE, VPN, CGNat.
  • Familiarity with CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
  • Good Communication & trouble-shooting skills.
  • 2-5 years of relevant experience in the IP Domain.

Önskade kvalifikationer

  • All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Förmåner

  • Outstanding opportunity to use skills and imagination.
  • Chance to push boundaries and build never-seen-before solutions.
  • Challenging work environment within a team of diverse innovators.
  • Opportunity to craft what comes next.
#IP Networking#Routers#Switches#Firewalls#Load Balancers#Security Gateways#Trouble Ticket Resolution#Fault Management#Network Protocols#Telecom#CISCO#Ericsson
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Företag

Ericsson

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Noida, India

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