Assistant Manager-Parts and Service
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Maintenance & Reliability
In short
SMRT(i)PL is seeking an Assistant Manager for Parts and Service in Ernakulam, Kerala, to drive sales of Sandvik's offerings in the construction and mining industry. The role involves managing P&L, achieving revenue targets, and ensuring customer satisfaction through strong technical knowledge and proactive support.
Responsibilities
- Ensure compliance with safety standards and foster a strong safety culture.
- Manage P&L for the respective region for C&S AM Business and identify sales opportunities.
- Achieve targeted revenue and profitability objectives for the assigned region/business segment.
- Possess sound technical knowledge of Crushing and Screening equipment, capable of hands-on maintenance and troubleshooting.
- Supervise maintenance activities at customer sites and prepare detailed service reports.
- Follow up with customers for spares orders and coordinate with internal departments.
- Identify opportunities to increase aftermarket sales through parts, wear parts, services, and upgrades.
- Develop a deep understanding of customer operations to deliver value-added support solutions.
- Monitor equipment performance, reliability, and availability, recommending actions to improve machine uptime.
- Support forecasting and planning of parts, components, and service requirements.
- Work closely with Sales, Service, Product Support, and Supply Chain teams for seamless execution.
- Conduct regular customer visits, performance reviews, and business discussions.
- Analyze customer fleet performance data and generate recommendations for improvement.
- Ensure CRM and other business systems are updated with accurate information.
- Support the resolution of customer issues related to machine performance, service, warranty, and technical support.
- Promote new aftermarket products, digital solutions, and lifecycle management initiatives.
- Track key business metrics including aftermarket revenue, fleet coverage, and customer satisfaction.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
- Support strategic account development by creating customer value propositions.
- Conduct competitor analysis and identify market gaps to strengthen Sandvik's competitive position.
- Analyze potential business opportunities, identify revenue gaps, and develop action plans.
- Ensure timely and accurate submission of customer visit reports, service reports, and warranty reports.
Requirements
- 7 to 10 years of relevant professional experience.
- Minimum of 5 to 6 years of experience in the Crushing & Screening (C&S) industry within the Maintenance & Service function.
- Demonstrated ability to manage service operations.
- Ability to support business growth initiatives.
- Ability to improve customer satisfaction.
- Ability to lead teams effectively.
- Ensuring operational excellence and profitability.
Desired Qualifications
- Create a Safety-First culture.
- Live the Sandvik Core Values.
- Create an environment of diversity and inclusion.
- Drive profitable Parts & Service growth.
- Maintain high levels of customer satisfaction.
- Mentor service engineers and technicians.
- Lead technicians during service, maintenance, and breakdown activities.
- Commit to continuous learning and skill development in technical, commercial, and leadership areas.
- Reflect on personal performance regularly and establish development actions.
- Continuously identify opportunities to improve service efficiency, equipment reliability, and customer support.
- Drive growth in parts sales, service business, and asset agreement offerings.
Benefits
- Competitive total compensation package.
- Comprehensive benefits.
- Opportunities for professional competence development and training.
- Opportunities for career advancement.
#parts#service#sales#manager#construction#mining#equipment#maintenance
Company
Sandvik
Job Posted
1 day ago
Expires
in 6 days
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Ernakulam, India
Applicants
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