Assistant Manager-Parts and Service
Tillverkning och produktion · Produktion och montering · Produktionsteknik · Underhåll och driftsäkerhet
I korthet
SMRT(i)PL is seeking an Assistant Manager for Parts and Service in Ernakulam, Kerala, to drive sales of Sandvik's offerings in the construction and mining industry. The role involves managing P&L, achieving revenue targets, and ensuring customer satisfaction through strong technical knowledge and proactive support.
Ansvarsområden
- Ensure compliance with safety standards and foster a strong safety culture.
- Manage P&L for the respective region for C&S AM Business and identify sales opportunities.
- Achieve targeted revenue and profitability objectives for the assigned region/business segment.
- Possess sound technical knowledge of Crushing and Screening equipment, capable of hands-on maintenance and troubleshooting.
- Supervise maintenance activities at customer sites and prepare detailed service reports.
- Follow up with customers for spares orders and coordinate with internal departments.
- Identify opportunities to increase aftermarket sales through parts, wear parts, services, and upgrades.
- Develop a deep understanding of customer operations to deliver value-added support solutions.
- Monitor equipment performance, reliability, and availability, recommending actions to improve machine uptime.
- Support forecasting and planning of parts, components, and service requirements.
- Work closely with Sales, Service, Product Support, and Supply Chain teams for seamless execution.
- Conduct regular customer visits, performance reviews, and business discussions.
- Analyze customer fleet performance data and generate recommendations for improvement.
- Ensure CRM and other business systems are updated with accurate information.
- Support the resolution of customer issues related to machine performance, service, warranty, and technical support.
- Promote new aftermarket products, digital solutions, and lifecycle management initiatives.
- Track key business metrics including aftermarket revenue, fleet coverage, and customer satisfaction.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
- Support strategic account development by creating customer value propositions.
- Conduct competitor analysis and identify market gaps to strengthen Sandvik's competitive position.
- Analyze potential business opportunities, identify revenue gaps, and develop action plans.
- Ensure timely and accurate submission of customer visit reports, service reports, and warranty reports.
Krav
- 7 to 10 years of relevant professional experience.
- Minimum of 5 to 6 years of experience in the Crushing & Screening (C&S) industry within the Maintenance & Service function.
- Demonstrated ability to manage service operations.
- Ability to support business growth initiatives.
- Ability to improve customer satisfaction.
- Ability to lead teams effectively.
- Ensuring operational excellence and profitability.
Önskade kvalifikationer
- Create a Safety-First culture.
- Live the Sandvik Core Values.
- Create an environment of diversity and inclusion.
- Drive profitable Parts & Service growth.
- Maintain high levels of customer satisfaction.
- Mentor service engineers and technicians.
- Lead technicians during service, maintenance, and breakdown activities.
- Commit to continuous learning and skill development in technical, commercial, and leadership areas.
- Reflect on personal performance regularly and establish development actions.
- Continuously identify opportunities to improve service efficiency, equipment reliability, and customer support.
- Drive growth in parts sales, service business, and asset agreement offerings.
Förmåner
- Competitive total compensation package.
- Comprehensive benefits.
- Opportunities for professional competence development and training.
- Opportunities for career advancement.
#parts#service#sales#manager#construction#mining#equipment#maintenance
Företag
Sandvik
Publicerade jobb
för 1 dag sedan
Upphör
om 6 dagar
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Ernakulam, India
Sökande
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