The Job

Assistant Department Manager

Detaljhandel och konsumenttjänster · Detaljhandelsverksamhet · Butiksledning · Butikssäljare

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I korthet

The Assistant Department Manager is responsible for achieving department goals across all channels, ensuring the shop is well-maintained and stocked, and driving sales through effective sales steering. This role involves leading and developing a team, monitoring KPIs, collaborating with commercial teams, and contributing to sustainability initiatives.

Ansvarsområden

  • Take responsibility for department goals in every channel and ensure action plans align with country priorities.
  • Ensure the shop is in excellent condition, fully and efficiently stocked, and the product range is presented appealingly.
  • Apply sales steering to top-selling and prioritized products, managing forecasting and phase-in/phase-out to maximize sales and profitability.
  • Monitor main KPIs, analyze market input, investigate customer needs, and analyze stock availability to identify commercial opportunities and threats.
  • Collaborate effectively with the Store Commercial Team and matrix in SO, keeping an eye on competition and sharing best practices.
  • Work proactively with P&C to ensure adequate staffing and competence for the best customer experience.
  • Ensure the team has the right growth mindset, sales attitude, and product/service knowledge to exceed customer expectations.
  • Recruit, onboard, and develop team members, ensuring succession planning.
  • Work on sustainability initiatives, ensuring priorities are reflected across store offerings.

Krav

  • Proven sales experience, including people coordination responsibilities.
  • Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L.
  • Ability to explore potential business opportunities within the local market.
  • Ability to understand customer needs and habits to promote an omnichannel approach.
  • Ability to make things happen, prioritize, and make decisions by championing flexibility, speed, and simplicity.
  • A considered decision-maker with strong interpersonal skills and the ability to build trustful relationships.
  • Ability to organize and prioritize different tasks and processes.
  • Ability to monitor performance, capture learnings, and use insights to improve planning and results.
  • Fluency in both Italian and English is mandatory.

Önskade kvalifikationer

  • Permanent contract classified at Level 2 under the Italian National Collective Labour Agreement for Modern Organized Distribution.

Förmåner

  • Structured HR processes for growth (onboarding, training, coaching, internal recruitment).
  • Wellbeing Offering, including an Employee Assistance Program (EAP).
  • Healthy and affordable food in the canteen for just over 1€.
  • 15% employee discount on IKEA products for personal use.
  • IKEA Vouchers for significant life events (marriage, cohabitation, birth/adoption).
  • Corporate discounts portal for travel, leisure, technology, etc.
  • Annual bonuses based on company performance.
#Sales#Commercial#Customer Service#Team Management#Retail
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Företag

IKEA

Publicerade jobb

för 3 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Roncadelle, Italy

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