The Job

Area Service Manager

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning · Kundframgång

Gå med för uppdateringar

I korthet

Electrolux is seeking an Area Service Manager in Cairo, Egypt, to lead and develop service operations teams, manage field operations, and achieve operational KPIs and sales targets. This role requires a B.Sc. in Electrical or Mechanical Engineering and over 8 years of experience in consumer-focused companies with a strong emphasis on service and operations management.

Ansvarsområden

  • Manage, monitor, and develop service operations teams, including engineers and technicians.
  • Oversee day-to-day field operations to achieve objectives, operational KPIs, and sales targets.
  • Develop and maintain the customer base, increasing efficiency, turnover, and profits.
  • Develop service procedures and instructions, and monitor financial performance to maximize aftersales profitability.
  • Monitor and develop area managers through coaching and KPI improvement.
  • Enhance customer satisfaction, response time, and feedback accuracy.
  • Execute operations projects and manage the productivity of the service center.
  • Supervise after-sales service staff, ensuring quality and service standards are met.
  • Analyze customer feedback to resolve problems and implement quality control processes.
  • Coordinate after-sales functions including deliveries, collections, and warranty claims.
  • Manage, develop, coach, control, and motivate the after-sales team to meet performance targets.
  • Demonstrate corporate responsibility and adhere to Electrolux values and policies.

Krav

  • Professional experience in consumer-focused companies in consumer service and operations management.
  • Excellent communication and relationship-building skills.
  • Ability to prioritize, negotiate, and work with various stakeholders.
  • Strong execution capabilities.
  • Business Analysis skills.
  • Data Management skills.
  • Operational Resilience.
  • Guidance and Advice capabilities.
  • Technical Acumen.
  • Financial Reporting skills.
  • Service and operation excellence experience.
  • Crisis and Risk Communication management experience.
  • English language skills.

Önskade kvalifikationer

  • B.Sc. in Electrical or Mechanical Engineering.
  • At least 8+ years of professional experience in consumer-focused companies in customer service and operations management, preferably in service operations.
  • Strategic planning and organizing skills.
  • Leadership skills, especially with large teams.
  • Customer/Market focused approach.
  • Problem-solving & Decision Making abilities.
  • Creative Thinking.
  • Flexibility and Adaptability.
  • Ability to motivate others at various levels.
  • Teamship and cross-functional cooperation.
  • Commitment to recognize and develop staff.

Förmåner

  • Work in a hybrid model with regular working hours.
  • Potential for domestic and international travel.
  • Opportunity to work with a global company (Electrolux).
  • Encouragement of open communication at all levels.
  • Emphasis on integrity and respect in dealings with customers and colleagues.
#Sales#Aftersales#Service Operations#Engineering
Electrolux Group Logo

Företag

Electrolux Group

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

Cairo, Egypt

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt