The Job

Area Service Manager

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning

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I korthet

Electrolux Group is seeking an Area Service Manager in Hyderabad, India, to drive aftersales business development and ensure outstanding consumer experiences. The role involves managing a service center network, leading field services, and meeting ambitious targets for consumer satisfaction and operational KPIs.

Ansvarsområden

  • Drive Ownership Solutions Operation in Territory and deliver ambitious targets on aftersales business development.
  • Responsible for building Service Authorised Service Centre (ASC) network and Trade Management.
  • Lead Field Services, from ASC Management aftermarket business development.
  • Responsible for driving Services with Process Compliance and ensure organisation’s processes and policies are adhered by ASC.
  • Deliver very ambitious targets on consumer satisfaction, Net promoter score and consumer effort score.
  • Implement/review/enhance field service Operations.
  • Drive and deliver operational KPIs (Service and Revenue).
  • Manage field Service team to provide optimum customer services.
  • Provide support and guidance to ASC Service staff to ensure timely and quality Customer services.
  • Address Customer and Trade queries, resolved issues and obtain feedbacks.
  • Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
  • Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
  • Assist in goal setting, skill enhancement and performance review activities for field team.
  • Market visit meeting ASC and Trade partners.
  • ASC Audit and controls.

Krav

  • Strong knowledge and passion for your area of expertise, with a proven commitment to achieving results.
  • Demonstrates enthusiasm and the ability to inspire and engage colleagues and collaborators to deliver results, take accountability, and own their work.
  • Able to balance short-term business priorities with long-term objectives.
  • Comfortable working with people from diverse backgrounds, functions, and levels of responsibility.
  • Able to adapt to changing business needs and demonstrate creative thinking to achieve goals.
  • Strong interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.
  • Understanding of field operations and franchisee management.
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple priorities and work independently in a fast-paced environment.
  • Bachelor’s degree in Engineering or a related field.
  • Fluent in English, both written and spoken.
  • Minimum 2 years of experience in field operations.
  • Experience working with franchisees, distributors, dealers, or other external business partners would be an advantage.

Önskade kvalifikationer

  • Knowledge of the appliance industry, particularly home appliances and built-in appliances, would be an advantage.
  • Knowledge of home appliances and built-in appliances is preferred.
  • Experience in franchisee management is preferred.

Förmåner

  • Discounts on Electrolux products and services.
  • Medical Coverage
  • Shape your Wellbeing activities
#Sales#Aftersales#Service#Operations#Management#Customer Service#Field Service#Appliance Industry#Home Appliances#Built-in Appliances#Franchisee Management
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Företag

Electrolux Group

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen

Sökande

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