Analyst (Non-Voice)

Finans, bank och juridik · Bank och investeringar · Finansiell analys · Verksamhetsanalys

I korthet

We are seeking a proactive and detail-oriented Operations Specialist to ensure accuracy and efficiency in billing operations and support revenue assurance. The ideal candidate is self-driven, resourceful, and motivated to solve complex billing challenges, requiring strong analytical skills, attention to detail, and the ability to collaborate effectively while meeting tight deadlines.

Ansvarsområden

Monitor accounts receivable and billing transactions for accuracy and timeliness.
Manage contracts and support sales-related billing activities.
Handle customer onboarding and offboarding in Salesforce Billing.
Collaborate with cross-functional teams to ensure billing accuracy and process alignment.
Address customer queries and resolve billing-related issues promptly.
Perform customer account reconciliations and resolve discrepancies.
Prepare and present analytical reports to stakeholders.
Support monthly and quarterly audits, including data clean-up activities.
Deliver monthly and quarterly revenue reporting across channels.
Identify, investigate, and resolve billing errors and operational issues.
Utilize Salesforce (Service Cloud, Sales Cloud, CPQ, Billing+) for billing execution.
Monitor business processes, identify root causes of exceptions, and implement corrective actions.
Build and maintain datasets for operational and exploratory analysis.
Develop dashboards and reports using Salesforce and Power BI.
Identify opportunities to improve key performance metrics.
Create process documentation and deliver user training.
Analyze current and future-state processes, perform gap analysis, and recommend improvements.

Krav

1+ year of experience working with Salesforce Billing and Service/Sales Cloud.
Strong analytical and problem-solving skills with a process-oriented mindset.
Excellent verbal and written communication skills.
Ability to collaborate effectively with both business and technical teams.
Strong organizational, time management, and multitasking abilities.
Demonstrated ability to work independently and as part of a team.
Proactive, detail-oriented, and accountable with a strong sense of ownership.
Hands-on experience with Salesforce (Billing, Service Cloud, Sales Cloud, CPQ).
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Working knowledge of SQL is preferred.
Experience with reporting and visualization tools such as Power BI.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

Salesforce BillingSalesforce Service CloudSalesforce Sales CloudSalesforce CPQSQLPower BIMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

#operations#billing#accounts receivable#customer onboarding#revenue assurance#salesforce

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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