Analyst - English, German, Microsoft Windows
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support
I korthet
The Analyst role focuses on delivering high-quality Level 1 remote desktop support, resolving hardware, software, and network issues. This position requires proficiency in English and German, basic Windows OS understanding, and familiarity with troubleshooting methodologies.
Ansvarsområden
- Provide Level 1 Remote Desktop Support by diagnosing and resolving hardware, software, and network issues via telephone, email, and chat.
- Maintain quality standards in voice and accent, and technical monitoring.
- Enhance customer satisfaction (CSAT) by achieving first call resolution and minimizing average handling time (AHT).
- Ensure high availability and efficiency by maintaining login efficiency and accessibility during support hours.
- Update work logs accurately and follow established shift and escalation processes.
- Engage in value-adding activities such as updating the Knowledge Base and pursuing self-development opportunities.
Krav
- Proficiency in English and German languages for effective communication.
- Basic understanding of Windows operating systems and remote desktop support tools.
- Familiarity with hardware and software troubleshooting methodologies.
Önskade kvalifikationer
- Optional but valuable certifications, such as ITIL Foundation or CompTIA A+, to enhance support and operational effectiveness.
#IT Support#Help Desk#Customer Service#Windows
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
Distans
Erfarenhetsnivå
Junior
Platser
Lucknow, India
Sökande
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