Analyst - English, Arabic, Microsoft Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

I korthet

HCLTech seeks an IT Support Analyst in Lucknow, India, proficient in English and Arabic, with Microsoft Windows expertise. The role involves diagnosing and resolving hardware, software, and network issues for end-users via various communication channels, managing user accounts, and escalating complex problems.

Ansvarsområden

Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer’s end users.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests.
Respond to telephone calls, email, instant messages, and assigned tickets from users.
Assign work orders/incidents to appropriate support teams and follow up until closure.
Diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities.
Escalate complex problems to appropriate support specialists.
Evaluate, analyze, and set up PC-based software products.
Troubleshoot client software and basic network connectivity problems.
Identify, evaluate, and prioritize customer problems and complaints.
Train users and operators on a limited basis and/or write training procedures.
Participate in ongoing training and departmental development.
Perform routine maintenance updates with other IT staff and business units.
Provide all required documentation including standards, configurations, and diagrams.
Provide knowledge transfer of Service Desk operations.

Krav

Proficiency in English and Arabic.
Expertise in Microsoft Windows.
Ability to diagnose and resolve hardware/software/network problems.
Experience with remote desktop support.
User account provisioning and management skills.
Familiarity with Incident Management Systems.
Strong problem-solving and communication skills.

Önskade kvalifikationer

Experience in evaluating, analyzing, and setting up PC-based software products (word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
Ability to troubleshoot client software and basic network connectivity problems.
Experience in identifying, evaluating, and prioritizing customer problems and complaints.
Willingness to train users and operators and write training procedures.
Participate in ongoing training and departmental development.
Routine maintenance updates with other IT staff and business units.

Förmåner

Opportunity to supercharge potential and find your career.
Work at a place that puts people first.
Be part of a global technology company with a broad portfolio of technology services and products.

Färdigheter

Microsoft WindowsEnglishArabic

#hardware#software#network#IT Support#Microsoft Windows#English#Arabic

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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