The Job

Analyst - English, Arabic, Microsoft Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

Gå med för uppdateringar

I korthet

We are seeking an Analyst fluent in English and Arabic with strong Microsoft Windows knowledge to provide first-level technical support. Responsibilities include troubleshooting hardware/software/network issues, managing incident tickets using ITSM tools like ServiceNow, and supporting end users in Nagpur, Maharashtra.

Ansvarsområden

  • Serve as primary contact for users via phone, email, chat, or in-person; log incidents and manage ticket lifecycle.
  • Diagnose and resolve hardware/software/network issues (Windows, macOS, mobile OS, printers, VDI) at Tier-1/Tier-2 level.
  • Prioritize, document, track service requests and incidents using ITSM tools (ServiceNow).
  • Escalate complex issues to specialized teams (network, security, dev).
  • Manage Active Directory, password resets, access permissions; assist with security procedures.
  • Maintain resolution notes, update internal KB, contribute to support documentation.
  • Provide guidance, and status updates to end users.

Krav

  • Excellent customer service and troubleshooting skills
  • Knowledge of ITSM tools, Active Directory, Windows/macOS

Önskade kvalifikationer

  • Knowledge Base & Documentation: Maintain resolution notes, update internal KB, contribute to support documentation.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Global technology company with over 223,000 people across 60 countries.
  • Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Work with clients across all major verticals: Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#technical support#end users#troubleshooting#incident tickets#system configuration#documentation#service delivery#first-level support#hardware#software#network#macOS#mobile OS#printers#VDI#ITSM#ServiceNow#Active Directory#password resets#access permissions#security procedures#knowledge base#user training#communication#customer service#HCLTech#global technology#digital#cloud#AI#technology services#Financial Services#Manufacturing#Life Sciences#Healthcare#Technology#Services#Telecom#Media#Retail#CPG#Public Services
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Nagpur, India

Sökande

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