AI Business Process Sales and Service Solution Engineer
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I korthet
Der Microsoft Business Applications Sektor sucht einen AI Business Process Sales and Service Solution Engineer (SE) für das SME-C-Segment. Die Rolle konzentriert sich auf die Steuerung von KI-Transformationsinitiativen, die Übernahme der technischen Erfolgsstrategie und die Zusammenarbeit mit Führungskräften, um Geschäftsziele zu erreichen. Der Kandidat wird Lösungen entwerfen und Demos liefern, um technische Entscheidungen zu sichern.
Ansvarsområden
- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
- Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges
- Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
- Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
- Showcase Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect).
- Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
- Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
- Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
- Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments.
- Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones.
- Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
- Commit to ongoing professional development to maintain product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft’s innovations.
- Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
- Proactively share your insights from wins/losses with broader SE community to scale practices and learnings.
- Acts as a technical thought leader by sharing practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls).
- Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities.
- Address solution architecture considerations and objection handling.
- Assist in formalizing the customer proposal.
Krav
- Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience OR equivalent experience.
- German professional proficiency
Önskade kvalifikationer
- Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience OR equivalent experience.
- Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Dynamics 365 Sales, Service or other CRM solutions).
Förmåner
- Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html
- Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/spain-corporate-pay.html
Färdigheter
Dynamics 365Copilot StudioAI AgentsSalesforceOracleServiceNowAmazon Connect
#AI#Business Process#Sales#Service#Solution Engineering#Digital Transformation#Cloud#Microsoft Dynamics 365#Copilot#Customer Success#Partner Ecosystem#Technical Sales#Pre-sales
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Företag
MicrosoftPublicerade jobb
för 3 timmar sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Lön
53 000–102 600 € / år
Erfarenhetsnivå
Mellannivå
Platser
Spain
Ireland
Kvalifikation
Kandidatexamen
Sökande
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