AHS Compliance Spec - English & Spanish, Account Health Support

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I korthet

Amazon is hiring an Account Health Support Specialist in Hyderabad, India. This role requires fluency in English and Spanish to assist third-party sellers with account health issues, compliance, and policy violations via phone and email. The position involves investigations, proactive outreach, and detailed documentation in a metric-driven environment.

Ansvarsområden

Support Selling Partners to resolve account health issues via phone and email.
Manage high volumes of inbound and outbound contacts with effective education, de-escalation, and communication.
Conduct thorough investigations to identify root causes of account health issues.
Serve as a dedicated contact for Sellers throughout their compliance journey.
Execute structured outreach plans, including proactive contacts and follow-ups.
Document all interactions according to standard operating procedures.
Manage cases through centralized mechanisms to ensure visibility and consistency.
Collaborate with internal stakeholders and identify process improvements.
Achieve productivity and quality performance goals in a metric-driven environment.
Support Sellers through account health issues, enforcement actions, and compliance journeys.
Handle product compliance, sustainability, and general product safety (GPSR) for EU regulations.

Krav

Speak, write, and read fluently in English and Spanish (B2 or above).
Bachelor's degree in any discipline.
Ability to follow standard operating procedures (SOPs) and detailed documentation.
Clear and concise written and verbal communication skills in English.
Experience using computer-based tools and systems to process or track work.

Önskade kvalifikationer

Excellent verbal and written communication skills, inspiring confidence while guiding customers through resolution steps via phone and email.
Demonstrated empathy and active listening skills.
Prior Contact Center experience.
Comfortable working in a fast-paced, high-volume environment with the ability to adapt to change effectively.
Ability to deliver performance in a metric-driven environment with high productivity and quality standards.
Multitasking ability: handling phone, chat, and email contacts simultaneously.
Ability to troubleshoot, research, and translate technical or procedural instructions into clear guidance for customers.
Enthusiastic, self-motivated, and willing to learn new skills.
Demonstrated ability to identify and drive process improvements.

Förmåner

Inclusive culture that empowers Amazonians.
Workplace accommodation and adjustment support for individuals with disabilities during the application and hiring process.

Färdigheter

CommunicationCustomer ServiceSpanishEnglish

#Compliance#Customer Support#Account Health#English#Spanish#Hyderabad

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