The Job

Aftersales Market Mgr

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The Aftersales Market Manager for Volvo Cars in San Francisco is responsible for driving growth in parts, accessories, and repair orders while enhancing customer experience and retention. This role involves analyzing retailer performance, improving operational processes, and supporting service satisfaction targets through data-driven insights and direct retailer engagement.

Ansvarsområden

  • Drive market performance against parts, accessories, repair order growth, and customer retention objectives.
  • Analyze retailer performance data and identify opportunities to improve operational processes and business outcomes.
  • Partner with retailers to improve customer experience, service satisfaction, and overall aftersales performance.
  • Streamline retailer communications and prioritize urgent action items that support corporate programs and field execution.
  • Monitor and manage key business metrics, including warranty expense, training compliance, technical workshop requirements, repair order performance, and parts sales performance.
  • Conduct operational analysis visits to assess retailer strengths, opportunities, risks, and performance gaps, with focused support for lowest-performing retailers.
  • Support retailer implementation and sustained use of key service processes, including tablet check-in, multipoint inspection, technician video, declined service follow-up, and related customer engagement tools.
  • Work with retailers to improve customer-pay retention, Overall Service Satisfaction (OSAT), and days to appointment, helping maximize retailer profitability and customer satisfaction.

Krav

  • 5+ years’ experience in retail or wholesale automotive operations with a proven track record of success.
  • Bachelor’s degree or equivalent experience in automotive operations, preferably with a focus on fixed operations.
  • Ability to travel more than 75%, including regular retailer visits across the assigned market.

Önskade kvalifikationer

  • Ability to influence change, build retailer engagement, and overcome objections in support of business priorities.
  • Strong time management skills, including the ability to prioritize high-impact activities and remain focused on defined goals.
  • Ability to run reports, interpret data, and develop retailer action plans that support corporate programs and achieve targeted outcomes.
  • Strong written and verbal communication skills.
  • Strong analytical skills, attention to detail, work ethic, teamwork, and ability to meet tight deadlines.

Förmåner

  • Compensation is determined based on experience, qualifications, internal equity, location and company guidelines
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Företag

Volvo Cars

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

San Francisco, United States

Sunnyvale, United States

Kvalifikation

Kandidatexamen

Sökande

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