The Job

After Sales Representative with German

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Säljverksamhet

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I korthet

Emerson is seeking an After Sales Representative with German in Cluj-Napoca, Romania for a hybrid role. You will manage customer complaints, collaborate with various teams to ensure timely resolution, and contribute to process improvements while maintaining strong customer relationships.

Ansvarsområden

  • Manage and coordinate customer complaints from initial registration through final resolution.
  • Communicate with customers through multiple channels to provide updates, timelines, and resolution information.
  • Collaborate with customer service, technical teams, factories, and transportation partners.
  • Investigate customer concerns and identify root causes for corrective actions.
  • Coordinate product returns, pickups, and related documentation.
  • Support the validation and processing of credit notes.
  • Generate, maintain, and analyze reports related to key performance indicators and service activities.
  • Contribute to continuous improvement initiatives by identifying challenges and supporting corrective actions.
  • Ensure compliance with company policies.
  • Provide support to team members and contribute to a collaborative work environment.

Krav

  • Experience in customer service, commercial support, after-sales operations, technical support, quotation management, or a related business function.
  • Proficiency in German and English, written and spoken.
  • Experience working with Microsoft Office applications and business systems such as ERP platforms.
  • Strong customer focus and effective communication skills.
  • Attention to detail, problem-solving capability, and a proactive approach.
  • Ability to adapt to changing priorities and manage tasks with flexibility.
  • Commitment to ethical business practices, compliance requirements, and information security standards.

Önskade kvalifikationer

  • Technical knowledge or experience supporting industrial, manufacturing, automation, or engineering-related products and services.
  • Experience managing customer complaints, returns, warranty claims, or other after-sales processes.
  • Familiarity with continuous improvement methodologies and root cause analysis techniques.
  • Knowledge of international trade compliance practices and business processes.
  • Experience working in a multinational or shared services environment.

Förmåner

  • Opportunity to grow your career.
  • Supportive and collaborative work environment.
  • Investment in employee development through mentorship, training, and leadership opportunities.
  • Emphasis on innovation, collaboration, and diverse perspectives.
#After Sales#Customer Service#German
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Företag

Emerson

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Cluj-Napoca, Romania

Sökande

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