The Job

Administrator (Tools & Automation)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

As an Administrator (Tools & Automation) in Noida, India, you will independently resolve tickets, provide on-call support, and conduct root cause analysis to ensure customer satisfaction. You will adhere to quality standards, manage knowledge bases, and train new analysts while meeting service level agreements.

Ansvarsområden

  • Independently resolve tickets within agreed SLA of ticket volume and time.
  • Provide support for on-call escalations and perform root cause analysis of issues.
  • Update and manage the knowledge base, train freshers, and coach analysts.
  • Adhere to quality standards, regulatory requirements, and company policies.
  • Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/reopen cases.

Krav

  • Independent ticket resolution
  • On-call support
  • Root cause analysis
  • Adherence to quality standards, regulatory requirements, and company policies
  • Meeting SLA for ticket volume and time
  • Ensuring positive customer experience and CSAT

Förmåner

  • Opportunity to supercharge potential, find your career, and find your spark.
  • Work at a place that puts people first.
  • Be part of a global technology company with over 223,000 employees in 60 countries.
  • Deliver industry-leading capabilities in digital, engineering, cloud, and AI.
  • Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#tools#automation#administrator#support#root cause analysis#IT
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Noida, India

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