Administrator (Tools & Automation)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Database Administration

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HCLTech is seeking an Administrator (Tools & Automation) in Chennai, India, to serve as the primary point of contact for IT support. This role involves managing service requests, resolving incidents, and providing technical assistance to users, while also leveraging automation and AI tools for efficiency.

Job Summary

Service Desk - Specialist - English

Key Responsibilities

Serves as the central \"single point of contact\" (SPOC) between an organization’s IT department and its users (employees or customers), responsible for managing service requests, resolving incidents, and providing technical support. Align IT services with business goals, improve productivity, and handle service upgrades.

Skill Requirements

Troubleshooting & Diagnostics: Ability to identify, diagnose, and resolve technical issues quickly, including hardware, software, and network problems. System Administration: Familiarity with Active Directory (user management, password resets), DNS, and Office 365.Ticketing Systems & Documentation: Proficiency in documenting issues, tracking progress, and managing workflows using ITSM tools. Remote Work Support: Proficiency in supporting VPNs, Virtual Desktop Infrastructure (VDI), and mobile devices. Automation/AI Tools: Familiarity with AI-enabled support tools to handle routine inquiries.

Other Requirements

ITIL, Good Communication and Problem Solving

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