The Job

Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

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I korthet

The Administrator (Support & Operations) role involves independently resolving tickets, providing on-call support, and conducting root cause analysis to ensure customer satisfaction. Key responsibilities include adhering to quality standards, managing tickets within SLAs, and contributing to value-adding activities like knowledge base updates and training.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements and company policies.
  • Provide support for on call escalations and do root cause analysis of given issue.
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
  • Independently resolve tickets within agreed SLA of ticket volume and time.
  • Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
  • Provisioning SPOC for SAP Concur, Ariba and Field glass.

Krav

  • null

Önskade kvalifikationer

  • null

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Support#Operations#Administrator#Tickets#Root Cause Analysis#SLA
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Platser

Bangalore, India

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