Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

I korthet

As an Administrator (Support & Operations) in Chennai, Tamil Nadu, you will independently resolve tickets, provide on-call support, and perform root cause analysis to ensure customer satisfaction. Key responsibilities include adhering to quality standards, updating knowledge bases, and coaching analysts.

Ansvarsområden

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for on-call escalations and perform root cause analysis of issues.
Engage in value-adding activities like knowledge base updates, training new hires, and coaching analysts.
Independently resolve tickets within agreed service level agreements (SLAs) for ticket volume and time.
Ensure positive customer experience and high CSAT scores through First Call Resolution and minimizing reopens.

Krav

Ability to independently resolve tickets within agreed SLA.
Skill in providing on-call support and conducting root cause analysis.
Experience with knowledge base updates and management.
Capability to train freshers and coach analysts.
Focus on ensuring positive customer experience and CSAT.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that puts its people first.
Work at a global technology company with over 230,000 employees in 60 countries.
Opportunity to work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

#Support#Operations#Administrator

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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