The Job

Administrator (Support & Operations)

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps

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I korthet

As an Administrator (Support & Operations) in Madurai, Tamil Nadu, you will manage and support the Microsoft Intune and Endpoint Management environment, ensuring the successful deployment and maintenance of policies, configurations, and applications. This role requires advanced knowledge of Intune administration, security best practices, and Windows/Mobility management.

Ansvarsområden

  • Manage the Microsoft Intune platform, including design, implementation, and configuration of policies and profiles for Windows and mobile devices.
  • Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection.
  • Deploy and manage applications to end-users' devices via Intune, troubleshoot deployment issues, and optimize delivery.
  • Configure and deploy Windows Autopilot profiles and support provisioning issues.
  • Configure and support Windows Updates and Feature updates rings for all Windows devices.
  • Configure and troubleshoot mobile device management features, including enrollment, application deployment, and policy enforcement.
  • Collaborate with cross-functional teams to translate business requirements into effective MDM Policies & Profiles.
  • Manage and support device configurations including Wi-Fi, VPN, Certificate Based Authentication, LDAP, AD, APNS, and CA configuration in the Intune Admin console.
  • Lead technical teams and support Intune services.

Krav

  • Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments.
  • Must have migration experience of Windows 10 devices from On-Prem AD+ SCCM managed environments to Hybrid AD managed environments.
  • Knowledge on Apple Business Manager & Google Play Enterprise portal is a must.
  • Expertise in PowerShell scripting.
  • In-depth knowledge to create and configure MDM policies.
  • Experience with unattended enrollment of Windows, MAC, iOS, Android, Rugged, and HoloLens devices.
  • Hands-on experience in handling Autopilot support for Windows 10 provisioning.
  • Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licenses & Reporting.
  • Strong customer service skills.
  • Strong written and verbal communication skills.
  • Must be detail-oriented and self-motivating.
  • Ability to provide consistent, excellent customer support, representing a variety of personalities and management levels.
  • Strong interpersonal skills and ability to translate IT technical language into everyday terms.
  • Ability to interact with customers to ensure flexible, efficient, and responsive service.
  • Ability to work through issues analytically to a successful conclusion.
  • Demonstrable results in a business customer-facing role, with a history of delivering services to defined service levels.
  • Experience of working in an Operational environment alongside other technical and operational teams, ensuring collaboration.
  • Proactive initiative. Ability to learn modern technologies.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Ability to work individually as well as part of a team.
  • Build and nurture positive working relationships with customers to exceed their expectations.

Önskade kvalifikationer

  • Knowledge on MS-Graph and Power-BI will be an added advantage.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career at HCLTech.
  • Find your spark at HCLTech.
  • HCLTech prioritizes its people, knowing that helping customers stay on top starts by putting people first.
#Administrator#Support#Operations#Microsoft Intune#Endpoint Management#MDM
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Madurai, India

Sökande

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