The Job

Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Systemteknik · Mjukvaruutveckling

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I korthet

The Administrator (Support & Operations) role requires 4-6 years of experience managing technical issues and a team of 15-20 support technicians in a 24/7 Help Desk environment. The position focuses on providing enterprise-level system support for Windows, O365, Active Directory, and SCCM, ensuring quality service and adherence to KPIs/SLAs.

Ansvarsområden

  • Maintain current service standards and procedures for service delivery.
  • Supervise other members of the service delivery team.
  • Maintain customer relationships and improve response and delivery times.
  • Update service methods to improve overall efficiency.
  • Resolve service problems and customer complaints.
  • Conduct periodic appraisals of team members and identify areas for improvement.
  • Create and present regular reports to senior management.
  • Instruct customers on equipment operation, care, and maintenance.

Krav

  • Minimum of 4 to 6 years of experience owning technical issues.
  • Experience managing a regionally diverse team of 15-20 level 1/1.5 support technicians.
  • Experience in 24/7 Operations Help Desk.
  • Technically motivated professionals specializing in providing support on an enterprise-level system.
  • Experience with Windows 10/11, O365, Active Directory, SCCM (Software Centre), and related services.
  • Deliver quality service while meeting all contractual KPIs and SLAs.
  • Excellent interpersonal and customer service skills.
  • In-depth knowledge of industry best practices and service delivery standards.
  • Strong leadership ability and team spirit.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Excellent organisational skills.
  • Problem-solving skills.
  • Working knowledge of ServiceNow.
  • Working knowledge of Windows and MacOS.
  • Hands-on experience with products like Trelix Enterprise Security, MS Defender, Bitlocker, CyberArk EPM, Cisco Secure Mobility Client, Nexthink.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Services#Support#Operations#Help Desk#Windows#MacOS#O365#Active Directory#SCCM#ServiceNow#CyberArk EPM#MS Defender#Bitlocker#Trelix Enterprise Security#Cisco Secure Mobility Client#Nexthink
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Gautam Buddha Nagar, India

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