Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps
I korthet
HCLTech seeks an Administrator (Support & Operations) to independently resolve tickets, provide on-call support, and conduct root cause analysis to ensure customer satisfaction. This role involves adhering to quality standards and contributing to value-adding activities like knowledge base management.
Ansvarsområden
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for on-call escalations and perform root cause analysis of issues.
- Engage in value-adding activities such as knowledge base updates and training new employees.
- Independently resolve tickets within agreed SLAs for volume and time.
- Ensure positive customer experience and CSAT through First Call Resolution and minimal rejected resolutions.
Förmåner
- Industry-benchmarked compensation
- Best-in-class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
#Support#Operations#Administration#IT Support#Ticket Resolution#Root Cause Analysis
Företag
HCLTech
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
India
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