Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

I korthet

This role focuses on independently resolving tickets, providing on-call support, and conducting root cause analysis to ensure high customer satisfaction. Key responsibilities include adhering to quality standards, managing escalations, and contributing to value-adding activities like knowledge base updates.

Ansvarsområden

Resolve tickets independently and provide on-call support.
Perform root cause analysis of issues.
Adhere to quality standards, regulatory requirements, and company policies.
Update and manage the knowledge base.
Train freshers and coach analysts.
Ensure positive customer experience and high CSAT through First Call Resolution.

Krav

Ability to independently resolve tickets within agreed SLAs.
Focus on First Call Resolution and minimizing rejected/reopened cases.
Knowledge base update & management.
Training freshers and coaching analysts.

Förmåner

Opportunity to supercharge your potential and find your career spark.
Be part of a global technology company with a strong focus on people.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

#IT Support#Operations#Customer Service#Technical Support

Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

India

Sökande

Ansök tidigt