The Job

Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps

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HCLTech is looking for an Administrator (Support & Operations) in Bengaluru, Karnataka. This role involves independently resolving tickets, providing on-call support, and performing root cause analysis to ensure customer satisfaction and adherence to quality standards.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for on-call escalations and perform root cause analysis of issues.
  • Engage in value-adding activities such as Knowledge base update & management, Training freshers, and coaching analysts.
  • Independently resolve tickets within agreed SLA for ticket volume and time.
  • Ensure positive customer experience and high CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
#Support#Operations#Administrator
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Platser

Bengaluru, India

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