The Job

Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

HCLTech is seeking an Administrator for Support & Operations in Bengaluru, India. This role involves independently resolving tickets, providing on-call support, performing root cause analysis, and ensuring positive customer feedback through high CSAT scores and efficient ticket resolution within SLAs.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for on-call escalations and perform root cause analysis of issues.
  • Engage in value-adding activities such as Knowledge Base updates, training freshers, and coaching analysts.
  • Independently resolve tickets within agreed SLAs for volume and time.
  • Ensure positive customer experience and high CSAT through First Call Resolution and minimizing rejected or reopened cases.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Global technology company with over 223,000 people across 60 countries.
  • Industry-leading capabilities centered around digital, engineering, cloud, and AI.
  • Works with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
  • Consolidated revenues of $14.8 billion for the 12 months ending June 2026.
#IT Support#Operations#Customer Support#Ticketing
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Bengaluru, India

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