The Job

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Mjukvaruutveckling

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I korthet

This Remote Desktop Support Technician role in Noida, India requires 1-3 years of experience in providing high-quality remote support. Responsibilities include installing and configuring hardware/software, performing updates, managing ticket queues, and troubleshooting various applications and operating systems. Understanding of Active Directory, SharePoint, and SCCM is beneficial.

Ansvarsområden

  • Provide remote support over the phone or chat to customers.
  • Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
  • Perform software updates, configuration changes, or software installations.
  • Identify potential issues that could adversely impact end-user experience and follow through on action steps to prevent them.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement).
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide hands-on experience on Windows/MS Office troubleshooting.
  • Support Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
  • Install software for and troubleshoot a wide range of applications.
  • Conduct remote troubleshooting and guide users with simple, step-by-step instructions.
  • Understand SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies.
  • Provide dispatch support to onsite technicians.

Krav

  • Minimum of one to three years of technical experience in providing quality services to end users.
  • Hands-on experience on Windows/MS Office Troubleshooting.
  • Supporting Windows Operating Systems, MS Office, VPN, local and network printing, Notebooks and mobile devices.
  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Should be comfortable with night shifts.
  • Good Experience of Incident Management/ITIL Process.

Önskade kvalifikationer

  • BS/BA/BE in Computer Science, Information systems, or an equivalent combination of education or experience.
  • One to three years of experience in service delivery and end-user hardware and software configuration troubleshooting.
  • Understanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies.

Förmåner

  • The opportunity to supercharge your potential and find your career and spark at HCLTech.
  • Work at a place that knows that helping its customers stay on top starts by putting its people first.
  • Global technology company with over 223,000 people across 60 countries.
  • Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Windows#Microsoft#Servers#RDS#Support#IT
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

Noida, India

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