Administrator - English, French, Microsoft Windows
Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Säljverksamhet
I korthet
Responsible for managing day-to-day field service operations, coordinating technician/partner assignments, monitoring work orders, and ensuring service requests are completed within agreed SLAs. The role involves close coordination with field technicians, service partners, customers, and internal teams to ensure efficient dispatch, timely service delivery, and high customer satisfaction. Requires strong communication, problem-solving, and multitasking skills.
Ansvarsområden
- Manage daily field service requests, work orders, and dispatch activities.
- Assign jobs to technicians/field service partners based on location, skill, availability, and priority.
- Monitor technician schedules, job status, attendance, and productivity.
- Track open, pending, completed, and escalated service requests.
- Ensure jobs are completed within defined SLA and appointment timelines.
- Monitor technician movement and optimize schedules/routes.
- Follow up on delayed, missed, or incomplete service jobs.
- Coordinate emergency and priority service requests.
- Maintain accurate work-order and service records.
- Identify operational bottlenecks and take corrective action.
- Coordinate with service partners and technicians on a daily basis.
- Monitor partner performance against agreed SLAs and KPIs.
- Track partner productivity, job completion, quality, and response times.
- Handle partner-related operational issues and escalations.
- Conduct regular follow-ups with underperforming partners.
- Support partner onboarding and ensure understanding of service processes.
- Ensure partners follow company policies, service standards, and compliance requirements.
- Coordinate with partners regarding job allocation, cancellations, reassignments, and repeat visits.
Krav
- Dispatch and Technician Scheduling
- Work Order Management
- Partner/Vendor Management
- SLA and KPI Management
- Escalation Management
- Service Operations Coordination
- Strong communication and coordination skills
- Problem-solving and decision-making
- Time management and prioritization
- Ability to multitask under pressure
- Proficiency in English and French
- Knowledge of Microsoft Windows
Förmåner
- Supercharge your potential
- Find your career
- Find your spark
- A place that knows that helping its customers stay on top starts by putting its people first
#Administrator#English#French#Microsoft Windows#Partner Management#FSO#Dispatch Management#Technician Scheduling#Work Order Management#SLA Management#KPI Management#Escalation Management#Service Operations Coordination
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Madurai, India
Sökande
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