The Job

Administrator - Desk Side Services, AMT Asset Management Software

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support · DevOps

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I korthet

We are looking for a skilled Remote Desktop Support Engineer to provide virtual deskside support. You will troubleshoot hardware and software issues, manage device configurations, and support enterprise endpoint management tools for Windows and MAC OS environments. This role requires strong technical skills and excellent remote problem-solving abilities.

Ansvarsområden

  • Provide remote deskside support for hardware, software, and connectivity issues.
  • Troubleshoot and resolve issues related to desktops, laptops, peripherals, and mobile devices.
  • Manage and support Windows OS and MAC OS environments, including installations, upgrades, patching, and configuration.
  • Administer and support endpoint management via Microsoft Intune, Azure, SCCM, and MDM platforms.
  • Deploy, configure, and manage software packages, OS images, and security updates through SCCM and Intune.
  • Handle device enrollment, compliance policies, and conditional access configurations within Intune/Azure AD.
  • Diagnose and resolve hardware failures, coordinating repairs or replacements.
  • Support mobile device management (MDM) for smartphones, tablets, and other enterprise mobile devices.
  • Document incidents, resolutions, and knowledge base articles.
  • Collaborate with cross-functional IT teams to resolve complex issues.
  • Ensure timely resolution of tickets in accordance with SLA commitments.
  • Educate end users on best practices for device usage and security compliance.

Krav

  • Strong working knowledge of Windows OS (10/11) and MAC OS troubleshooting and administration.
  • Hands-on experience with Microsoft Intune for device management and compliance.
  • Proficiency in Azure/Azure AD for identity and access management related to endpoints.
  • Experience with SCCM (Microsoft Endpoint Configuration Manager) for software deployment, patching, and OS imaging.
  • Solid understanding of Mobile Device Management (MDM) tools and practices.
  • Hardware troubleshooting skills (desktops, laptops, printers, peripherals).
  • Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop, or similar).
  • Basic understanding of networking concepts (VPN, Wi-Fi, connectivity troubleshooting).
  • Good ticketing system experience (ServiceNow, Jira, or similar ITSM tools).
  • Strong communication and customer service skills for remote/virtual interactions.

Önskade kvalifikationer

  • Prior experience in a Deskside Support or Desktop Support role, preferably in a remote/virtual capacity.
  • Relevant certifications preferred (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, ITIL Foundation).
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Availability to support shift-based schedules if required (depending on business needs/time zones).
  • Strong problem-solving skills and attention to detail.
  • Willingness to stay updated with emerging technologies in endpoint management and IT support.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark at HCLTech.
  • HCLTech puts its people first.
  • Global technology company with over 223,000 people across 60 countries.
  • Industry-leading capabilities centered around digital, engineering, cloud, and AI.
  • Broad portfolio of technology services and products.
  • Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Desk Side Services#AMT Asset Management Software#Remote Desktop Support#Endpoint Management#Microsoft Intune#Azure AD#SCCM#MDM
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

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