The Job

Administrator - Desk Side Services, AMT Asset Management Software

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

Provide L2 technical support for desktops, laptops, and mobile devices, managing hardware and software, including Microsoft 365 and Windows environments. This role involves onsite and remote support, asset management, and collaboration with various IT teams to resolve incidents and ensure adherence to SLAs.

Ansvarsområden

  • Provide L2 support for desktops, laptops, mobile devices, peripherals, and workplace technologies.
  • Deliver onsite and remote technical support for end-user incidents and service requests.
  • Manage hardware provisioning, installations, replacements, upgrades, and break-fix activities.
  • Support conference rooms, collaboration technologies, printers, and workplace equipment.
  • Execute asset management activities, including inventory control, audits, and lifecycle tracking.
  • Coordinate IMAC (Install, Move, Add, Change) activities across business locations.
  • Support Windows operating systems, Microsoft 365 applications, and enterprise productivity tools.
  • Ensure adherence to SLA, KPI, compliance, and operational governance requirements.
  • Participate in root cause analysis and problem management activities.
  • Collaborate with infrastructure, security, networking, and application support teams for issue resolution.
  • Maintain accurate documentation of incidents, requests, assets, and knowledge articles.
  • Support major incidents, executive/VIP users, and business-critical events when required.

Krav

  • Hands-on experience in Desktop Support / Deskside Support / Field Services Operations.
  • Strong troubleshooting skills for Windows 10/11 environments.
  • Experience with Microsoft Office 365, Teams, Outlook, OneDrive, and collaboration platforms.
  • Knowledge of Active Directory, Group Policies, DNS, DHCP, and User Administration.
  • Experience with hardware asset management and inventory management processes.
  • Knowledge of printer support and peripheral device management.
  • Experience with remote support tools and ITSM platforms such as ServiceNow.
  • Understanding of endpoint security and compliance requirements.
  • Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related discipline.
  • Strong customer-service orientation.
  • Excellent verbal and written communication skills.
  • Incident ownership and problem-solving mindset.
  • Ability to work independently in a fast-paced support environment.
  • Stakeholder management and coordination skills.
  • High degree of accountability and operational discipline.

Önskade kvalifikationer

  • Experience with Microsoft Intune, SCCM/MECM, BigFix, or Workspace ONE.
  • Exposure to mobile device management (MDM) solutions.
  • Knowledge of AV/VC technologies and meeting room support.
  • Familiarity with ITIL practices and service management frameworks.
  • Experience supporting multinational enterprise environments.
  • Preferred Certifications: ITIL Foundation, Microsoft Modern Desktop Administrator, Microsoft 365 Fundamentals.
  • CompTIA A+ (Preferred).
  • Endpoint Management Certifications (Added Advantage).
#Desktop Support#Field Services#L2 Support#Asset Management#Windows#Microsoft 365#ITSM
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Företag

HCLTech

Publicerade jobb

för 4 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Nagpur, India

Kvalifikation

Kandidatexamen

Sökande

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