The Job

Account Resolution Specialist

Finans, bank och juridik · Bank och investeringar · Finansiell analys · Riskhantering

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Volvo Financial Services is seeking an Account Resolution Specialist in Greensboro, NC, to manage a portfolio of delinquent accounts, focusing on relationship management and incorporating collections into the resolution process. This role requires strong organizational and multitasking skills in a fast-paced environment, supporting the Account Resolution Team Leader and collaborating with various departments.

Ansvarsområden

  • Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession.
  • Contact customers to obtain financial information for decision-making.
  • Make discretionary decisions on accounts regarding likelihood of success and assistance needed.
  • Prepare and direct customer correspondence according to regulatory requirements.
  • Administer insurance proceeds to protect VFS assets and facilitate repairs.
  • Review and route modification requests to Special Asset.
  • Follow up on modifications post booking to ensure timely payments.
  • Provide information and updates to the Syndication department.
  • Verify and aid in correcting invalid Sec. of State status for corporate customers.
  • Maintain documentation in Artiva/Infolease.
  • Maintain customer contact to ensure each account is worked thoroughly.
  • Maintain Delinquency quota per guidelines.
  • Collect late fees and past due payments.
  • Assure compliance with collection, repossession, credit reference policies, and legal requirements.
  • Audit compliance as deemed by Corporate Guidelines.

Krav

  • BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
  • 1-2 years progressive asset account management and/or collections experience in commercial banking, consumer lending, or equipment leasing.
  • Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
  • Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
  • Negotiation experience and comfort level with handling difficult conversations.
  • Experience in multitasking in a fast-paced environment.
  • Authorization to work in the USA.
  • Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and asset recovery.
  • Strong PC skills (MS Office).
  • Skip Tracing.
  • Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services.
  • Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
  • A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment.
  • Strong written and verbal communication skills.
  • Bilingual preferred.
  • Self-starter and ability to work individually.

Förmåner

  • Competitive medical, dental and vision insurance.
  • Generous paid time off.
  • Competitive matching retirement savings plans.
  • Working environment where your safety, health and wellbeing come first.
  • Focus on professional and personal development through Volvo Group University.
  • Programs that make today’s challenging reality of combining work and personal life easier.
#collections#asset management#finance#customer service
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Företag

Volvo Group

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Greensboro, United States

Kvalifikation

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