The Job

Account Representative I

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

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I korthet

The Account Representative I manages assigned customer accounts, serving as the primary liaison to ensure high-touch, luxury-level service. This role focuses on building client relationships, resolving issues promptly, and representing the brand with professionalism in a hybrid work environment.

Ansvarsområden

  • Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience.
  • Build and maintain long-term, trust-based relationships.
  • Understand client needs and provide tailored support and guidance.
  • Respond promptly to client and sales rep inquiries, requests, and concerns.
  • Resolve issues with professionalism, discretion, and attention to detail.
  • Anticipate client needs and proactively provide solutions and recommendations.
  • Support account maintenance activities, including status updates and service coordination.
  • Ensure accurate handling of client requests, orders, and follow-ups.
  • Act as a liaison between clients and internal teams to ensure execution and follow-through.
  • Deliver a white-glove, personalized service experience aligned with luxury brand standards.
  • Maintain expert-level knowledge of products, craftsmanship, and brand positioning.
  • Represent the brand with professionalism, polish, and attention to detail.
  • Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience.
  • Participate in monthly in-office collaboration sessions and trainings.
  • Share client insights and feedback to support continuous improvement.
  • Maintain accurate account records and client interactions in CRM systems.
  • Track service activity and provide updates as needed.
  • Prepare basic reports, documentation, and client communications.

Krav

  • 2–5 years of experience in customer service, account coordination, or client support roles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce).
  • Ability to work independently in a remote setting while maintaining accountability.
  • Strong relationship-building and communication skills.
  • Exceptional customer service mindset with attention to detail.
  • Strong organizational skills and the ability to prioritize tasks.
  • Ability to manage multiple client relationships independently.
  • Proficiency in CRM systems and digital collaboration tools.

Förmåner

  • Regular feedback, training, and development opportunities.
  • Opportunity to build career around aspirations and ambitions.
  • Empowerment to grow role locally, regionally, or internationally.
  • Support for diverse, inclusive teams and valuing different perspectives and experiences.
#Account Management#Customer Service#Sales#Luxury Brand#Client Relations
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Företag

ASSA ABLOY Group

Publicerade jobb

för 2 veckor sedan

Upphör

om 1 månad

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Junior

Platser

Wyomissing, United States

Sökande

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