The Job

2nd line Support Specialist, Deposits Application Maintenance team

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · QA och testning · IT-support

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I korthet

Nordea is seeking a 2nd Line Support Specialist for its Deposits Application Maintenance team in Gdańsk. The role involves analyzing and resolving incidents, improving monitoring tools, and contributing to automation efforts. Requires at least 2 years of IT experience, SQL, Python/Java programming, ITIL/CI/CD knowledge, and experience with monitoring tools.

Ansvarsområden

  • Analyzing, reproducing, and solving incidents
  • Working with problem tickets
  • Developing and improving monitoring and tooling
  • Identifying opportunities for automation and developing new solutions, including AI agents
  • Participating in knowledge transfer sessions
  • Contributing to the knowledge database

Krav

  • At least 2 years of commercial experience in the IT industry (maintenance or development)
  • Good command of SQL
  • Programming skills: Python and/or Java
  • Knowledge of ITIL and CI/CD
  • Experience with monitoring tools such as Grafana, Splunk, or AppDynamics
  • Strong communication skills and solution-oriented with a can-do approach
  • Fluent in English (written and spoken)
  • Excellent troubleshooting skills
  • Ability to work effectively under pressure

Önskade kvalifikationer

  • Knowledge of Temenos Transact (T24) system, including AA module and DES

Förmåner

  • Excellent opportunities to evolve, develop, and move forward with us
  • Supporting and growing the Nordic economies
  • We enable dreams and aspirations for a greater good
  • We build relationships
  • We add a personal touch to everything we do
  • We learn and develop
  • We take pride in being experts and thinking ahead
  • We use our expertise to meet our customers' needs
  • Growth mindset
  • We lead change
  • Responsible and aware of the impact of our decisions
  • Mindful of our responsibility towards current and future generations
  • Sustainability an integrated part of our business strategy
  • Smooth daily work for end-users and minimizing negative impact on customers
  • Opportunity to explore new technologies and platforms
  • Fast-learner and eager to dive deep when investigating issues
  • Sense of humor
#IT Support#Application Maintenance#2nd Line Support#SQL#Python#Java#ITIL#CI/CD#Grafana#Splunk#AppDynamics
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Företag

Nordea

Publicerade jobb

för 1 vecka sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Gdańsk, Poland

Sökande

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