The Job

销售员工（普通产品）

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

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I korthet

As a Sales Employee for General Products in Wuxi, Jiangsu, you will provide excellent customer service through remote channels, including video calls, to build trust and maximize sales. You will utilize remote proactive sales techniques and demonstrate business acumen to achieve sales targets and foster long-term customer relationships.

Ansvarsområden

  • Provide excellent customer service in all remote channels, including live video calls, to ensure an exceptional customer experience and build trust in the IKEA brand.
  • Present home solutions, showcasing the business idea and excellent sales techniques with every customer encounter to maximize sales.
  • Utilize remote proactive sales techniques during customer encounters to drive growth and maintain long-term, sustained profitability.
  • Guide sales and customer service, balancing customer needs with business goals.
  • Contribute with opinions, participate in the formulation of, and work towards achieving personal goals, ensuring they align with and contribute to company, function, and team goals.
  • Actively learn about IKEA's product range and services to stay updated on current commercial priorities and activities, maintaining the ability to guide sales.
  • Provide feedback on data improvement needs so all co-workers have the necessary knowledge to meet customer needs.
  • Put IKEA's social and environmental commitments into practice to promote sustainability.
  • Acquire relevant customer insights to help other Ingka departments improve the customer experience.

Krav

  • Thorough knowledge of IKEA's corporate identity, core values, and vision for creating a better everyday life for the many people.
  • Professional knowledge of IKEA products and services, and basic knowledge of home design.
  • In-depth understanding of common remote customer behaviors across channels and remote customer interactions.
  • Understanding of how individual performance is measured and its role in achieving business goals.
  • Familiarity with IKEA's brand identity, communication tone, and communication requirements across channels.
  • Familiarity with IKEA sales techniques and sales guidance.
  • Understanding of relevant sales and service processes.
  • Basic familiarity with relevant Ingka systems and tools.
  • Proficient data/computer literacy.
  • Strong business mindset, capable of guiding sales in a polite, friendly, and trustworthy manner.
  • Ability to collaborate with others and willingness to share knowledge and insights.
  • Excellent sales skills with the ability to adapt communication based on the channel.
  • Ability to multitask using modern tools and systems in a vibrant retail environment.
  • Ability to communicate accurately, confidently, and clearly in the local language across channels.

Önskade kvalifikationer

  • Motivated by practicing and sharing IKEA's corporate culture and values.
  • Enthusiastic about meeting customers.
  • Passionate about sales and achieving goals.
  • Passionate about uniting to achieve common team goals.
  • Willing to use remote interaction technology and work in a fast-paced, future-oriented remote environment.
  • Enthusiastic about learning and eager to develop continuously.
  • Experience with remote selling and customer interaction is a plus.

Förmåner

  • Remote work environment
  • Opportunity to work with a global brand (IKEA)
  • Contribute to sustainability efforts
#Sales#Retail#Customer Service#Remote
IKEA Logo

Företag

IKEA

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

Wuxi, China

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