Workshop Supervisor (ipoh)
Automotive & Transport Services · Vehicle Service & Repair · Automotive Repair · Fleet Management
In short
Seeking a Workshop Supervisor in Ipoh to manage workshop and truck service operations. This role involves leading mechanics, planning workloads, ensuring campaign completion, and maintaining high standards of quality and safety. The ideal candidate has a background in automotive engineering and extensive experience in workshop management within the commercial vehicle industry.
Responsibilities
- Manage workshop workload planning using workshop planner software.
- Monitor and manage campaigns, ensuring on-schedule completion.
- Allocate work/repair orders to Technicians based on skills to ensure quality and efficiency.
- Assist and guide production staff technically and physically.
- Advise Technicians on troubleshooting and repair estimations.
- Communicate job scope and target times to Technicians.
- Develop and appraise repair orders, allocating Volvo Standard Time.
- Liaise with the Parts Department to ensure timely parts availability.
- Test drive vehicles and assess production quality, completing quality check documents.
- Ensure Warranty Claim or Contract Claim materials are correctly labelled and stored.
- Make recommendations regarding overtime working, ensuring full productivity.
- Achieve Workshop Productive Efficiency KPI targets.
- Develop teamwork between Technicians, Foremen, and Service Advisors.
- Assess and address productive staff's knowledge, skill, attitude, and training needs.
- Maintain workshop facilities, ensuring cleanliness, tidiness, and equipment condition.
- Control, coordinate, and motivate the team, implementing company policy and discipline.
- Lead by example to ensure high Health & Safety performance.
- Review processes and working practices to implement improvements.
- Answer technical queries from internal and external customers.
- Participate in ISO 9001 & ISO 14001 implementation and cooperate in HSE implementation.
Requirements
- Malaysian Skills Certificate or Diploma in Automotive Engineering or related field.
- Formal training in leadership, communication, and people skills.
- Competencies from the Volvo Leadership competencies.
- Minimum 7 years of experience in the commercial vehicle industry.
- Minimum 3 years of experience in workshop management.
- Experience in managing both people and processes.
- Must be a team player at all times.
- Confidently communicate at all levels, both written and verbally.
- Flexible approach to work commitment.
- Ability to coach, provide support, and guidance to the production team.
- Ability to adapt and take on new skills and approaches.
- Consistent and proven ability in handling productive staff (support, motivation, discipline).
- Good understanding of the Volvo Group Businesses.
- Proficiency in the English language is required as all documentation is in English.
- Computer literacy and data entry skills.
- Strong customer service focus.
- Technical / mechanical skill knowledge.
- Exposure to a service / workshop environment (highly desirable).
Benefits
- Opportunity to join Volvo Group.
- Work with next-gen technologies.
- Be part of shaping sustainable transport and infrastructure solutions.
- Make a difference on a global scale.
- Work with sharp, collaborative teams.
- Contribute to a net-zero society.
- Work with iconic brands.
- Be part of a global and leading industrial company.
- Harnessing automated driving, electromobility, and connectivity.
- Climate of support, care, and mutual respect.
#automotive#workshop#supervisor#management#transport#truck#service
Company
Volvo Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Ipoh, Malaysia
Qualification
Diploma
Applicants
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