Transportation Representative, AV

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Success

In short

A Transportation Representative at Amazon's TOC in Hyderabad facilitates information flow between stakeholders like carriers and hubs, resolving issues impacting customer experience and business continuity. This role involves analyzing data, making real-time decisions, and driving process improvements within a 24/7 operating environment.

Responsibilities

Facilitates flow of information between Trans Carriers/Hubs/Warehouses.
Resolves issues impacting customer experience and business continuity.
Addresses issues during the lifecycle of pick-up to delivery (Inbound) and freight leaving the FC to customer premises (Outbound).
Researches and queries internal tools, and makes real-time decisions.
Analyzes data, notices trends, and drives Customer Experience without compromising time.
Communicates clearly in written and oral form.
Ideates process improvements and drives them to conclusion.
Communicates with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
Develops and/or understands performance metrics to assist with driving business results.
Scopes business and functional requirements for Amazon technology teams.
Quickly understands the business impact of trends and makes data-driven decisions.
Systematically escalates problems or variance to relevant owners and teams, and follows through on resolutions.
Works within various time constraints to meet critical business needs.
Provides real-time customer experience by working in a 24/7 operating environment.

Requirements

Bachelor's degree or equivalent work experience.
Excellent verbal and written communication skills in English.
Comfortable speaking directly with North America based business customers.
Strong attention to detail with the ability to research and validate data accurately.
Working knowledge of Excel and basic data analysis tools.
Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Desired Qualifications

Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
Experience working directly with external or business customers over phone or email.
Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation/adjustment during the application and hiring process for individuals with disabilities.
Support for the interview or onboarding process for individuals with disabilities.

Skills

ExcelSQLAccessPivot TablesVLOOKUPQuickSight

#Transportation#Logistics#Supply Chain#Operations#Customer Experience

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website