The Job

Transportation Representative, AV

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

Join for updates

In short

The Transportation Representative at Amazon's TOC in Hyderabad facilitates information flow between stakeholders like carriers and warehouses, resolves issues impacting customer experience, and works within a 24/7 operating environment. Responsibilities include communication, data analysis using tools like Excel and SQL, and ideating process improvements.

Responsibilities

  • Facilitate flow of information between stakeholders (Trans Carriers/Hubs/Warehouses).
  • Resolve issues impacting customer experience and business continuity.
  • Address potential issues during the lifecycle of pick-up to delivery (Inbound) and from FC to customer premises (Outbound).
  • Provide timely resolution by researching internal tools and making real-time decisions.
  • Analyze data, notice trends, and drive Customer Experience.
  • Communicate clearly in written and oral form.
  • Ideate process improvements and drive them to conclusion.
  • Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
  • Develop and/or understand performance metrics.
  • Scope business and functional requirements for Amazon technology teams.
  • Systematically escalate problems or variance in information/data to relevant owners and teams and follow through on resolutions.
  • Work within various time constraints to meet critical business needs.
  • Provide real-time customer experience by working in a 24*7 operating environment.

Requirements

  • Bachelor's degree or equivalent work experience.
  • Excellent verbal and written communication skills in English; comfortable speaking directly with North America based business customers.
  • Strong attention to detail with ability to research and validate data accurately.
  • Working knowledge of Excel and basic data analysis tools.
  • Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
  • Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Desired Qualifications

  • Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
  • Experience working directly with external or business customers over phone or email.
  • Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Support for individuals with disabilities needing workplace accommodation during application, hiring, interview, or onboarding processes.
#Transportation#Logistics#Customer Experience#Operations
Amazon Logo

Company

Amazon

Job Posted

5 days ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Locations

India

Qualification

Bachelor

Applicants

Be an early applicant