Transportation Representative, AV

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

A Transportation Representative at TOC facilitates information flow between stakeholders and resolves issues impacting customer experience and business continuity. The role involves managing inbound and outbound operations, analyzing data, and driving process improvements.

Responsibilities

Facilitates flow of information between stakeholders (Trans Carriers/Hubs/Warehouses).
Resolves issues impacting customer experience and business continuity.
Manages inbound operations: vendor/carrier/FC relationship, on-time pick-up and delivery.
Addresses issues during the lifecycle of pick-up to delivery for inbound freight.
Manages outbound operations: FC/carrier/carrier hub relationship, ensuring on-time delivery of customer orders.
Addresses issues during the lifecycle of freight leaving the FC to customer premises.
Provides timely issue resolution by researching internal tools and making real-time decisions.
Analyzes data, notices trends, and drives Customer Experience without compromising time.
Communicates clearly in written and oral form.
Ideates process improvements and drives them to conclusion.
Communicates with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
Pulls data from databases (Excel, Access, SQL) and performs ad hoc reporting/analysis.
Develops and understands performance metrics.
Scopes business and functional requirements for Amazon technology teams.
Quickly understands business impact of trends and makes data-driven decisions.
Systematically escalates problems or data variances to relevant owners and teams, and follows through on resolutions.
Works within various time constraints to meet critical business needs.
Creates a narrative outlining weekly findings and variances, and presents them in a review forum.
Provides real-time customer experience by working in a 24/7 operating environment.

Requirements

Bachelor's degree or equivalent work experience.
Excellent verbal and written communication skills in English.
Comfortable speaking directly with North America based business customers.
Strong attention to detail with the ability to research and validate data accurately.
Working knowledge of Excel and basic data analysis tools.
Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Desired Qualifications

Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
Experience working directly with external or business customers over phone or email.
Knowledge of Excel (Pivot Tables, VLOOKUP).
Exposure to QuickSight.

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for customers.
Workplace accommodation or adjustment if you have a disability during the application and hiring process, including support for the interview or onboarding process.

Skills

ExcelSQLAccessPivot TablesVLOOKUPQuickSight

#Transportation#Logistics#Customer Experience#Operations

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