Track Manager (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Cloud Engineering · DevOps

In short

Responsible for ensuring network availability, stability, security, performance, and compliance across various environments. Acts as the final technical escalation point and leads major incident resolution, root cause analysis, and problem management.

Responsibilities

Act as the Level 3 escalation point for critical P1/P2 incidents and complex network issues.
Lead advanced troubleshooting across LAN, WAN, WLAN, Data Center, Cloud, Security, DDI, and Load Balancer environments.
Drive Root Cause Analysis (RCA), Problem Management, and implementation of permanent corrective actions.
Support Cisco ACI fabric operations, including VRF management, EPG health checks, leaf commissioning/decommissioning, and fabric troubleshooting.
Manage routing and switching technologies including BGP, OSPF, VLANs, VRFs, QoS, and network segmentation.
Provide expert support for WAN, Internet, MPLS, SD-WAN, VPN, and hybrid connectivity solutions.
Lead implementation of approved network and security changes, migrations, upgrades, and technology refresh activities.
Support firewall, proxy, VPN, NAC, and secure access platforms, including policy management and security incident resolution.

Requirements

8-12 years of experience in Network and Network Security Operations.
Experience supporting enterprise environments across Data Center, Campus, WAN, Cloud, and Security domains.
Hands-on experience in troubleshooting and supporting firewalls, routing, switching, VPNs, load balancers, DDI platforms, and cloud networking.
Experience working in 24x7 managed services or enterprise operational environments.
Exposure to large-scale production environments with defined SLAs and ITIL-based operational processes.

Desired Qualifications

Cisco CCNP Enterprise
Cisco CCNP Security
Palo Alto PCNSA / PCNSE
Fortinet NSE / FCA

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Cisco ACICisco NexusCisco CatalystCisco DNACBGPOSPFVLANsVRFsQoSLANWANWLANMPLSSD-WANPalo Alto FirewallsCheck Point FirewallsCisco FTD/ASAFortinet FirewallsAzure FirewallCisco ISEVPN TechnologiesZscalerBluecoat ProxyF5 BIG-IP LTMF5 BIG-IP GTMF5 BIG-IP APMInfobloxBloxOneDNSDHCPIPAMAWS NetworkingVPCTransit GatewayRoute TablesDirect ConnectSecurity GroupsNACLsAnsible Automation PlatformBMC HelixDatadogGrafanaNetwork AutomationITILIncident ManagementProblem ManagementChange ManagementRelease ManagementComplianceAuditGovernance

#Network Management#Network Security#IT Operations#Cloud Networking#Automation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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