Track Manager - Program & Project Management
Technology, Data & Digital · IT Infrastructure & Security · DevOps · IT Support · Cloud Engineering
In short
HCLTech is seeking a Track Manager for Program & Project Management in Bengaluru, India. This role involves leading teams, ensuring the reliability of critical production services, and managing incidents during APAC hours. The position also focuses on driving IT service transformation, automation, and fostering a culture of innovation and continuous improvement.
Responsibilities
- Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to foster support for production services.
- Oversee and lead Service Management, ensuring availability, latency, and performance for Critical Applications.
- Drive the process of responding to Major incidents, minimizing downtime and business impact.
- Act as a primary point of contact for communicating incident status to senior management and stakeholders.
- Monitor systems and automate operational tasks to reduce manual work and improve efficiency.
- Partner closely with business stakeholders to align priorities and ensure production services meet objectives.
- Drive IT service transformation initiatives, including Cloud adoption and automation.
- Ensure GTE services adhere to regulatory requirements, security standards, and compliance for audits and risk.
- Implement robust Business Continuity and Disaster Recovery processes.
- Encourage a collaborative team culture focused on learning from incidents and continuous upskilling.
- Embed reliability goals into the daily workflow and drive innovation.
Requirements
- Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP.
- Ensure oversight of incidents during Asia hours and Paris Morning hours.
- Structure the team for constant collaboration, shared incident management, and regular reviews.
- Oversee and lead Service Management for Critical Applications within GBTO.
- Drive incident response model for business-critical applications.
- Communicate incident status, impact, and recovery to senior management and key stakeholders.
- Monitor key incident trends and metrics, publish reports and insights.
- Monitor systems and automate operational tasks.
- Availability during APAC Business hours (5:30 AM to 3:00 PM IST).
- Partner with business stakeholders to align GTE priorities.
- Drive IT service transformation initiatives.
- Ensure GTE services adhere to local regulatory requirements, group security standards, and be compliant for internal audits and risk.
- Propose market trends and tooling-based solutions.
- Ensure robust Business Continuity and Disaster Recovery (BCDR) processes.
- Ensure compliance with periodic BCDR drills and reviews.
- Encourage a collaborative team culture focused on learning from incidents, postmortems, and upskilling in cloud.
- Embed reliability goals into the daily workflow.
- Drive Innovation culture within teams.
Desired Qualifications
- Cloud adoption for increased resilience and agility.
- Automation and target reduced human errors.
- Visibility of Self-service capabilities for development and operational teams within GBTO.
- Upskilling in cloud.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Program Management#Project Management#Cloud#Hosting#DMP#Service Management#Incident Management#Stakeholder Communication#Automation#Business Continuity#Disaster Recovery#Team Leadership
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Applicants
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