Track Manager - Program & Project Management
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering · Cloud Engineering
In short
Manage and lead teams responsible for Cloud, Hosting, and DMP production services, ensuring reliability and efficient incident management. Drive IT service transformation initiatives, including cloud adoption and automation, while ensuring adherence to regulatory requirements and security standards.
Responsibilities
- Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to foster support for production services.
- Oversee and lead Service Management, ensuring availability, latency, and performance for critical applications.
- Drive incident response for Major incidents, minimizing downtime and business impact.
- Act as a primary point of contact for communicating incident status to senior management and stakeholders.
- Monitor key incident trends and metrics, publishing reports for process improvement.
- Automate operational tasks to reduce manual work and drive efficiency.
- Partner with business stakeholders to align priorities and ensure production services meet objectives.
- Drive IT service transformation initiatives, including Cloud adoption and automation.
- Ensure GTE services adhere to regulatory requirements, security standards, and are compliant for audits.
- Develop and maintain robust Business Continuity and Disaster Recovery (BCDR) processes.
- Encourage a collaborative team culture focused on learning from incidents and upskilling in cloud.
- Embed reliability goals into the daily workflow and drive innovation.
Requirements
- Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to act as reliability caretakers and foster support for Cloud, Hosting and DMP production services.
- Collaborate with current leads/managers as part of this team to drive production quality and ensure oversight of incidents during Asia hours and Paris Morning hours.
- Structure the team for constant collaboration, shared incident management, and regular reviews for priorities, improving reliability and efficiency.
- Oversee and lead Service Management, ensuring the availability, latency, performance for Critical Applications within GBTO
- Drive the process of responding to Major incidents and ensuring minimized downtime and business impact.
- Operate incident response model to cover business-critical applications, emphasizing rapid incident detection and resolution.
- Act as a primary point of contact for communicating incident status, impact and recovery status to senior management and other key stakeholders.
- Monitor key incident trends and metrics, publish reports and insights for process improvement and risk management.
- Regularly monitor systems and automate operational tasks to reduce manual work, drive efficiency, and foster proactive reliability improvements.
- Availability during APAC Business hours (5:30 AM to 3:00 PM IST)
- Partner closely with business stakeholders to continuously align GTE (Cloud, Hosting and DMP) priorities and ensure the production services meets key metrics and objectives.
- Drive IT service transformation initiatives which include Cloud adoption for increased resilience and agility Automation and target reduced human errors.
- Visibility of Self-service capabilities for development and operational teams within GBTO
- Ensure GTE services adhere to local regulatory requirements, align to group security standards and be compliant for internal audits and risk.
- Able to propose market trends and tooling-based solutions to meet the business requirements.
- Robust Business Continuity and Disaster Recovery (BCDR) processes for all countries
- Compliant to periodic drills and review to ensure ongoing readiness and effective response in the event of major incidents.
- Encourage a collaborative team culture focused on learning from incidents, postmortems and continue upskilling in cloud.
- Embed reliability goals into the daily workflow and make reliability a shared organizational objective to all staff.
- Drive Innovation culture within teams.
Benefits
- Supercharge your potential at HCLTech.
- Find your career at HCLTech.
- Find your spark at HCLTech.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Global technology company, home to more than 223,000 people across 60 countries.
- Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
- Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Program Management#Project Management#Cloud#DevOps#Service Management#Incident Management#Stakeholder Communication#Automation#Business Continuity#Disaster Recovery
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Applicants
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