Track Manager - Monitoring Tools, Event Monitoring

Technology, Data & Digital · IT Infrastructure & Security · DevOps · IT Support · Software Engineering

In short

This role leads integrated command center operations, focusing on event monitoring, incident response, and process enhancement. The Track Manager will optimize monitoring tools like IBM Netcool, Splunk, and SolarWinds, manage batch job monitoring with Control-M/Autosys, and leverage ITIL frameworks for operational efficiency. Key responsibilities include mentoring technical teams, aligning monitoring with client SLAs using ServiceNow/BMC Remedy, and creating reports with Grafana/Kibana.

Responsibilities

Lead integrated event monitoring using enterprise tools such as IBM Netcool, Splunk, and SolarWinds.
Optimize batch job monitoring processes with tools like Control-M and Autosys.
Drive continuous improvement initiatives in monitoring workflows and escalation procedures, leveraging ITIL frameworks and automation platforms.
Guide and mentor the monitoring team in best practices for event correlation, incident triage, and root cause analysis using platforms such as ServiceNow and BMC Remedy.
Collaborate with stakeholders to align monitoring solutions with evolving client requirements, delivering tailored dashboards and reporting via tools like Grafana and Kibana.
Innovate monitoring processes by evaluating and integrating emerging technologies.
Ensure compliance with security and governance standards in all monitoring and event management activities.

Requirements

Excellent command of ITIL-based Incident, Problem, and Change Management within a Network or Technical Operations Center Environment.
Advanced proficiency in automation scripting (Python, Powershell, Shell) for monitoring optimization and workflow automation.
Excellent ability to design, implement, and optimize dashboards and reporting using Grafana, Kibana, or similar tools.
Strong expertise in root cause analysis, event correlation, and escalation management using ServiceNow or BMC Remedy.
Excellent leadership and mentoring skills for guiding technical teams in high-pressure operational settings.
Advanced proficiency in aligning monitoring solutions with business objectives and client SLAs.

Desired Qualifications

ITIL Expert or Intermediate Certification (optional but valuable)
Certified in IBM Netcool, Splunk, or equivalent monitoring platforms (optional but valuable)
ControlM or Autosys certification (optional but valuable)

Benefits

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

IBM NetcoolSplunkSolarWindsControl-MAutosysITILPythonPowershellShellGrafanaKibanaServiceNowBMC Remedy

#Monitoring Tools#Event Monitoring#IT Operations#Incident Response#ITIL#Automation#Dashboards#Reporting#Team Leadership

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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