Track Manager - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Systems Engineering

In short

This role is responsible for providing expert operational leadership for large-scale workplace virtualization environments, focusing on Microsoft VDI Solution and RDSH platforms. The position empowers support teams to deliver seamless virtual desktop services, ensures adherence to client SLAs, and drives service excellence through process innovation and advanced problem-solving.

Responsibilities

Provide expert operational leadership in Microsoft VDI Solution and RDSH environments, ensuring optimal uptime, performance, and compliance with client SLAs.
Lead incident resolution and root cause analysis for complex issues in Windows Virtualization and Touch Services using Microsoft management tools and remote diagnostics.
Implement strategic improvements in VDI processes and automation using Microsoft PowerShell, Group Policy, and monitoring platforms to enhance service efficiency and reporting.
Mentor and guide support teams in advanced troubleshooting, configuration management, and deployment of Windows-based virtual desktop solutions.
Drive innovation by evaluating new features, tools, and methodologies in Microsoft VDI and Telepresence technologies to improve operational workflows and user experience.
Oversee secure access, application publishing, and resource allocation in RDSH and VDI environments, ensuring robust security and compliance.
Collaborate with internal teams to align project deliverables, facilitate transparent communication, and support organizational objectives in workplace virtualization.

Requirements

Excellent Knowledge Of Virtualization Technologies, Including HyperV, Remote Desktop Services, And Microsoft Endpoint Manager.
Advanced Skills In Scripting And Automation Using Powershell For Operational Efficiency.
Strong Understanding Of Touch Services, Video/Telepresence Platforms, And Endpoint Management.
Excellent ProblemSolving Abilities In Large, Complex Virtualized Environments.
InDepth Experience With Monitoring Tools, Incident Management Systems, And Reporting Platforms.
Excellent Leadership And Team Mentoring Skills, With A Strategic Approach To Continuous Improvement.

Desired Qualifications

Microsoft Certified: Azure Virtual Desktop Specialty (optional but valuable)
Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable)
ITIL Foundation Certification (optional but valuable)

Benefits

Opportunity to supercharge your potential and find your career spark at HCLTech.
HCLTech is a global technology company with over 223,000 employees across 60 countries.
HCLTech works with clients across all major verticals, including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

HyperVRemote Desktop ServicesMicrosoft Endpoint ManagerPowerShellTouch ServicesVideo ConferencingEndpoint ManagementITIL

#Virtualization#VDI#RDSH#Windows#Microsoft#Server#Management#IT Operations#Troubleshooting#Automation#Scripting#Telepresence#Endpoint Management#ITIL#Azure Virtual Desktop

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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