The Job

Track Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · IT Support

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In short

The Print Services Engineer will administer, support, secure, and continuously improve enterprise print services. This role involves managing secure print release, scan workflows, authentication, and print infrastructure operations, working closely with various teams to deliver a reliable print service experience.

Responsibilities

  • Administer and maintain HP Advance Online and/or on-premises environments.
  • Configure and support Secure Print, Follow-Me Printing, Pull Printing, and print release services.
  • Manage HP multifunction device integrations, card readers, PIN-based access, and user authentication.
  • Configure and support scan workflows such as Scan-to-Email, Scan-to-Folder, SharePoint, OneDrive, and approved document routing.
  • Maintain print accounting, quota, cost center, rule, usage reporting, and service configuration requirements.
  • Troubleshoot registration, print release, queue, workflow, authentication, and device communication issues.
  • Manage Windows print servers, print queues, drivers, ports, spooler services, and related print applications.
  • Perform printer onboarding, replacement, relocation, queue modification, firmware coordination, and decommissioning.
  • Support printer lifecycle management and maintain accurate operational and technical documentation.
  • Coordinate with Network, Active Directory, Security, Application, Workplace, and vendor teams to resolve service issues.
  • Monitor service availability, print infrastructure health, device status, capacity, and recurring failure patterns.
  • Handle incidents, service requests, problems, changes, releases, and operational maintenance activities.
  • Perform technical analysis and root cause analysis for recurring or major print incidents.
  • Operate within agreed SLA, change control, security, audit, and service governance requirements.
  • Maintain SOPs, runbooks, knowledge articles, support checklists, configuration records, and escalation information.
  • Provide operational reporting, stakeholder updates, vendor coordination, and post-incident follow-up.
  • Assess the current print environment, including servers, queues, drivers, ports, devices, authentication, card readers, scan workflows, dependencies, and business-critical printing.
  • Plan and execute migration from legacy print platforms such as Windows Print Servers, PaperCut, SafeCom, Equitrac, PrinterLogic, LRS VPSX, or other approved solutions to HP Advance.
  • Develop current-state and target-state documentation, migration strategies, wave plans, runbooks, test plans, cutover plans, rollback plans, and hypercare plans.
  • Migrate or recreate print queues, device configurations, drivers, access controls, user authentication, secure release functions, scan workflows, reporting, and accounting requirements.
  • Coordinate prerequisites with Network, Firewall, DNS, Active Directory or Entra ID, Server, Security, Application, Site IT, Business, and Supplier teams.
  • Perform functional testing, integration testing, user acceptance testing, production validation, and service acceptance checks.
  • Provide post-migration hypercare, defect resolution, performance monitoring, knowledge transfer, and steady-state handover.
  • Apply secure printing, data protection, authentication, access control, least-privilege, and retention requirements.
  • Ensure print and scan configurations comply with organizational security standards and approved change processes.
  • Support vulnerability remediation, certificate updates, audit evidence, configuration reviews, and supplier security coordination.
  • Protect confidential print jobs through controlled release and appropriate security measures.

Requirements

  • Required Knowledge in Print Platform: HP Advance, HP multifunction devices, Universal Print awareness.
  • Required Knowledge in Print Services: Secure Print, Follow-Me Print, Pull Print, queue and driver management, print accounting.
  • Required Knowledge in Infrastructure: Windows Server, Windows Print Services, TCP/IP printing, DNS, DHCP, SNMP, certificates.
  • Required Knowledge in Identity & Access: Active Directory, LDAP, Entra ID concepts, card/PIN authentication, access control.
  • Required Knowledge in Cloud & Collaboration: Microsoft 365 integrations, SharePoint, OneDrive, and approved document routing.
  • Required Knowledge in Operations: ServiceNow or equivalent ITSM, monitoring, incident/problem/change management, RCA.
  • Required Knowledge in Automation & Data: PowerShell scripting and basic SQL/reporting knowledge.
  • Required Knowledge in Migration: Discovery, dependency mapping, pilots, migration waves, cutover, rollback, testing, and hypercare.

Desired Qualifications

  • Experience supporting global office, industrial print environments, and business application printing.
  • ITIL Foundation, Microsoft Windows Server certification, or Azure Fundamentals certification.
  • Exposure to project governance, supplier management, executive reporting, and audit-ready documentation.
  • Strong troubleshooting, analytical, documentation, and root cause analysis capabilities.
  • Customer-focused communication with technical teams, business users, management, and suppliers.
  • Ability to manage priorities, risks, dependencies, and production changes in a global support environment.
  • Ownership mindset, attention to detail, and commitment to service quality, security, and operational readiness.

Benefits

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
  • Home to more than 223,000 people across 60 countries.
#Print Services#Operations#Support#IT Infrastructure#HP Advance#Windows Server
HCLTech Logo

Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

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