Track Lead - Program & Project Management

Logistics, Sales & Operations · Project Management · Program Management

In short

The Track Lead in Support & Operations in Noida, Uttar Pradesh, will ensure operational excellence by implementing project management methodologies, analyzing client requirements, and leading project teams. This role drives innovation, problem-solving, and continuous improvement to meet client SLAs and foster organizational success.

Responsibilities

Enhance operational systems by implementing project management methodologies and tools to improve management reporting and streamline information flow across teams.
Analyze client requirements and ensure the support team delivers exceptional service that meets or exceeds client expectations, utilizing DMO principles for optimal outcomes.
Lead and mentor project teams by facilitating transparent communication of goals and expectations, fostering a culture of accountability and high performance.
Drive innovation by identifying opportunities for process development and implementing best practices that contribute to overall organizational progress.
Provide tailored solutions that align with customer needs and organizational capabilities, leveraging project management expertise to achieve business results.

Requirements

Proficient in Project Management Methodologies and Tools, including DMO Frameworks.
Strong understanding of Operations Management and Continuous Improvement Principles.
Excellent Problem-Solving and Analytical Skills.
Effective Leadership and Team Management Abilities.
Familiarity with Client Relationship Management and Service Level Agreements.

Desired Qualifications

PMP (Project Management Professional) certification is optional but valuable.
CSM (Certified Scrummaster) certification is optional but valuable.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Project Management MethodologiesDMO FrameworksOperations ManagementContinuous ImprovementProblem-SolvingAnalytical SkillsLeadershipTeam ManagementClient Relationship ManagementService Level Agreements

#Project Management#Program Management#Operations#Support#Leadership#Team Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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