Track Lead - Citrix Virtual Desktops Essentials

Job Summary

• Strong understanding on Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 7.x

• Good Understanding of Citrix Provisioning Services PVS.

• How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot.

• Citrix Provisioning: How to update a vDisk – Versioning Method

• Strong understanding on Microsoft App-V

• Strong understanding on AppSense, FSLogix, UPM(any 1 is mandatory)

• String working knowledge of creation and update of Citrix OS images

• Strong understanding on Windows Server 2008, 2012, 2016, 2019.

• Strong understanding on Windows Desktop OS platform ( Win 7, Win 10) .

• Strong understanding of Types of Desktops hosted in Citrix Infra.

• Strong Working knowledge of Citrix Virtual Apps and Desktops and Troubleshooting.

• Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation.

• Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices.

• Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler

• Strong understanding of Load Manager, Resource manager and installation manager.

• Printers Management in Citrix .(should have working experience of fixing printing issues)

• Citrix Patch Management and policies configuration.

• Strong knowledge in configuring Roaming profiles and Streaming profile configuration.

• Strong knowledge in Citrix Edge Sight, Citrix Director.

• Good troubleshooting skills in Citrix printers, profiles, resource managers thresholds, installation manager, Citrix Farm Configuration .

• Basic Windows Active Directory Administration

• Strong understanding on PowerShell, Bat scripts

• Perform daily health check of servers, VDIs & VDI core components

• Remediation of reported vulnerabilities as per the guidelines

• Working Knowledge with WEM.

• Working knowledge with Hypervisors such as VMware, Xenserver and HyperV

• Windows Patch Management in the VDI environment.

• Must have experience in creating and maintaining SOPs to run offshore operations

• Experience in handling Escalated issues including coordination with multiple teams and vendor

• (1.) To adhere to quality standards, regulatory requirements and company policies

• (2.) To provide support for on call escalations and doing incident & problem management

• (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team

• (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

• (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

• (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Key Responsibilities

• 12+ Years of experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.
• Open with 24/7 shift and good communication skills.
• Ability to work independently without intensive oversight must be a go-getter and take initiative finding ways to avoid problems proactively rather than just fixing them after the fact.
• Bachelor’s degree in Computer Science or Information Technology or a related discipline
• Coming from a Strong Troubleshooting background.

Skill Requirements

Professional Attributes: - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift 

Other Requirements

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