The Job

Track Lead - Cisco Unified Communications

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Software Engineering

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In short

The Track Lead for Support & Operations will manage operational efficiency and drive continuous improvement for on-premise Cisco Collaboration Systems. This role requires strong problem-solving, leadership, and mentoring skills to ensure client SLAs are met and exceeded.

Responsibilities

  • Enhance operational efficiency by implementing and optimizing on-premise Cisco Collaboration Systems.
  • Analyze client requirements and ensure the support team effectively utilizes on-premise Cisco Collaboration Tools.
  • Lead and mentor the project team, fostering transparent communication and leveraging on-premise Cisco Collaboration Technologies.
  • Drive innovation in process development by proposing new ideas and improvements related to on-premise Cisco Collaboration Solutions.
  • Provide tailored solutions using on-premise Cisco Collaboration Capabilities that align with customer needs.

Requirements

  • Proficient in on-premise Cisco Collaboration Technologies.
  • Strong problem-solving skills and the ability to analyze client requirements effectively.
  • Excellent leadership and mentoring abilities, with a focus on team empowerment.
  • Solid understanding of operational management principles and continuous improvement methodologies.

Desired Qualifications

  • Optional but valuable: Cisco Certified Network Associate (CCNA) Collaboration.
  • Optional but valuable: Cisco Certified Network Professional (CCNP) Collaboration.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and your spark.
  • A place that puts its people first.
  • Work with a global technology company with over 223,000 employees.
  • Opportunities to work with clients across major verticals.
#Cisco Unified Communications#Support#Operations#Noida#India
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

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